Fare Enforcement Officer

Essential Duties and Responsibilities

• Inspects and enforces customer fares on DARTs transportation rail system for validity, proper time and date, month, year and authenticity.
• Ensures a DART photo ID accompanies reduced fares for seniors, high school students, disabled, or Medicare cardholders.
• Inspections reduced monthly passes to ensure that the holder has signed it.
• Issues citations or warnings to customers on board without proper fare or photo ID.
• Completes forms on citation or warning from information provided by customer.
• Provides appropriate copies of citation or warning to customer.
• Maintains and submits records and reports of activity.
• Aids customers with purchasing tickets from Ticket Vending Machines (TVM).
• Uses TVM training to assist and educate customers on proper use of TVM.
• Reports TVM problems to DART Police Dispatch center.
• Reports disruptive behavior on the system or DART property to DART Police.
• Testsifies in court regarding issued citations.
• Wears DART uniform during working hours.
• Performs other related duties as assigned.

Minimum Knowledge, Skills, and Abilities Required

• High school diploma or G.E.D.
• Two (2) years heavy customer service experience (in criminal justice or related field preferred).
• Valid Texas Drivers License or possess a comparable drivers license from another state of the United States.
• No more than one (1) Driving While Intoxicated (DWI) conviction on driving record.
• No more than three (3) moving violation convictions within last 36 months.
• Successful completion of selection process including polygraph exam, psychological evaluation, and background investigation.
• Proficient using PC and various software applications.
• Pass physical (medical) examination which includes a drug screen.
• Written and oral communication skills to effectively communicate with all levels, both inside and outside of DART.
• Must be able to: be physically active for prolonged periods of time; stand and walk on all types of surfaces, including uneven surfaces; climb up and down stairs; effectively utilize and lift issued equipment such as, but not limited to, two-way radio, keys, ticket-writing machine and printer, and self-contained breathing apparatus; expose hands to vibration; and continuously carry/wear issued equipment.
• Must be able to work variable shifts, including weekends and holidays.
• May be required to work mandatory overtime with short notice.
• Must be able to: continuously work outdoors in all kinds of weather; ride on a train for prolonged periods of time while remaining alert; and understand verbal communication over the two-way radio with background noise.
• Ability to comprehend DARTs fare policy, fare media and the Ft. Worth T fare media.
• Ability to deal diplomatically with the public and to exercise good judgment in emergencies and confrontational situations.
• Analytical skills to find solutions to problems of limited complexity.
• Ability to demonstrate a fiduciary obligation to section, division, department, and DART in handling materials and information of a confidential nature.
• Ability to be dedicated to meeting the expectations and requirements of internal and external customers.
• Receives first-hand customer information and uses it for improvements in products and services.