Transfer Center Coordinator

Job Duties

• Maintains coordination, prioritization, and optimization of patient flow activities using critical thinking and prioritization of patient placement.
• Serves as the primary point of contact for referring physicians requesting services for continued patient care.
• Facilitates all patient transfers into and within the healthcare network by answering phones and initiating referrals and/or inpatient transfers from physicians and medical professionals.

Minimum Qualifications

• Associate’s Degree
• Graduate of an accredited school of nursing
• 3 years acute health care experience
• Ability to work with minimum supervision and handle multiple tasks
• Critical thinking skills
• Nurse triage, prioritization skills
• Excellent communication skills, including phone answering etiquette, interpersonal skills, and customer service principles
• Ability to recognize, analyze, and solve a variety of problems
• Basic computer keyboarding skills and knowledge of Microsoft Word, Excel, and Access
• Demonstrate the ability to adapt to change with a focus on patient care and throughput
• Time management and organizational skills
• Knowledge of hospital insurance
• Successful completion of hospital account creation

Preferred Qualifications

• Bachelor’s Degree in Nursing
• Physical Demands: Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation

Job Description

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.