Transfer Center Coordinator

About the role

The purpose of this position is to provide coordination of care during the admission and transfer process. The goal of the position is to enhance the quality of patient care through innovative and cost-effective best practices. This position promotes multidisciplinary integration to ensure successful continuity of care.

Responsibilities

• Responsible for coordinating hospital admissions and transfers
• Facilitates conference calls between providers to coordinate continuity of care
• Identify, resolve, and escalate issues, process deviations, and service failures to leadership
• Maintain regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA
• Adhere to all company and departmental values, policies, processes, and procedures
• Maintain detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions
• Communicate accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities
• Maintain a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic)
• Provide superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic)
• Adept to change with a willing and innovative spirit
• Met all individual and departmental goals and quality standards as assigned
• Safeguard sensitive and confidential company information including patient PHI in remote work environment
• Perform other duties as assigned

Requirements

• 2 years hospital related or Emergency Room experience, required
• LVN or EMT, required
• Healthcare transfer center experience, preferred

Qualifications

• Superior interpersonal skills
• Maintain a high degree of professionalism
• Ability to manage multiple tasks simultaneously
• Assume personal responsibility for actions
• Possess a strong technical aptitude
• Demonstrate a friendly and service-oriented demeanor
• Strong attention to detail, organizational skills and follow-through discipline required

Skills

• Fluency in English, written and oral communication

Benefits

N/A

Pay

N/A

Schedule

N/A