Transfer Center Coordinator
About the Role
The All-Access Transfer Center (AATC) Coordinator (Trainee, IA/B, IIA/B, IIIA/B, IVA/B, Preceptor and Shift Lead) is responsible for receiving and coordinating emergency and non-emergency patient transfer and transport requests via air or ground ambulance. Coordinators will routinely interact with both external and internal customers, including hospital personnel, physicians, administrators, transport vendors, and other key personnel.
Responsibilities
- Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously, and demonstrating a high degree of customer service.
- Respond appropriately applying discretion and independent judgment to a variety of requests to best:
- Gather pertinent information to process patient transfer requests and arrange transportation.
- Demonstrate compliance with all established policies and procedures as they apply to the coordination of patient referral and transport.
- Learn and comply with local EMS policies, procedures, processes, and protocols.
- Learn and demonstrate applicable knowledge of EMTALA and Title regulations about transfer center requests.
- Learn and demonstrate coordination with Physicians, Case Managers, and facility staff to effectively document consults and transfer requests.
- Learn and demonstrate process requests for critical MD to MD consults and transfer requests for contracted facilities.
- Track and monitor the location and status of ground and air ambulances concerning patient transfer requests.
- Develop a high familiarity with client service area geography and medical facilities.
- Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects.
- Learn to operate technical equipment components necessary for the performance of job duties.
- Participate in quality assurance (QA) and Continuous Quality Improvement (CQI) programs.
Requirements
- High School diploma or equivalent.
- Current or previously held EMT certification, Medical Assistant, Case Manager or equivalent education/experience.
- 1 year prior experience in the health care environment.
- Knowledge of medical terminology required.
- Proficiency with computer-based phone systems, VOIP/Digital.
- Type 35+ WPM.
Preferred Qualifications
- Two-year degree in a related field.
- 1 year customer service experience.
- EMS dispatch experience.
Pay
Starting monthly salary: $4,082–$4,422.
Benefits
REACH, part of Global Medical Response (GMR), offers comprehensive benefit options. Learn more about our benefit options at the GMR careers site. Core behaviors at GMR include keeping care at the center, raising your hand, seeking to understand, finding a way together, and being accountable.