Transfer Center Coordinator

Immediate full-time opportunity in Sacramento with a starting monthly salary of $4,082-$4,422.

About the role

The All-Access Transfer Center (AATC) Coordinator (Trainee, IA/B, IIA/B, IIIA/B, IVA/B, Preceptor and Shift Lead) is responsible for receiving and coordinating emergency and non-emergency patient transfer and transport requests via air or ground ambulance. Coordinators routinely interact with both external and internal customers, including hospital personnel, physicians, administrators, transport vendors, and other key personnel.

Responsibilities

• Answer emergency and non-emergency transport telephone lines and coordinate all requests for transfer and transport promptly, courteously, and with a high degree of customer service.
• Apply discretion and independent judgment to a variety of requests, including:
  • Gather pertinent information to process patient transfer requests and arrange transportation.
  • Demonstrate compliance with all established policies and procedures for patient referral and transport coordination.
  • Learn and comply with local EMS policies, procedures, processes, and protocols.
  • Learn and demonstrate applicable knowledge of EMTALA and Title regulations regarding transfer center requests.
  • Coordinate with physicians, case managers, and facility staff to effectively document consults and transfer requests.
  • Process requests for critical MD-to-MD consults and transfer requests for contracted facilities.
  • Track and monitor the location and status of ground and air ambulances concerning patient transfer requests.
• Develop familiarity with client service area geography and medical facilities.
• Prioritize tasks, adhere to deadlines, and provide status updates on assigned projects.
• Learn to operate technical equipment necessary for job duties.
• Participate in quality assurance (QA) and Continuous Quality Improvement (CQI) programs.

Requirements

• High School diploma or equivalent.
• Current or previously held EMT certification, Medical Assistant certification, Case Manager certification, or equivalent education/experience.
• One year of prior experience in a healthcare environment.
• Knowledge of medical terminology.
• Experience with computer-based phone systems, VOIP/Digital.
• Typing speed of 35+ WPM.

Preferred Qualifications

• Two-year degree in a related field.
• One year of customer service experience.
• EMS dispatch experience.

Benefits

As part of Global Medical Response (GMR), REACH offers comprehensive benefit options. Learn more about our core behaviors, values, and benefits at GlobalMedicalResponse.com/Careers.