Transfer Center Coordinator

Responsibilities

• Provides coordination of care during the admission and transfer process.
• Facilitates conference calls between providers to coordinate continuity of care.
• Identifies, resolves, and escalates issues, process deviations, and service failures to leadership.
• Maintains regulatory compliance with all state and federal regulatory agencies including, but not limited to, CMS Conditions of Participation, EMTALA, DNV, and HIPAA.
• Maintains detailed and accurate documentation of all admissions, transfers, conference calls, and all other activities related to essential job functions.
• Communicates accurately and timely with a multi-disciplinary team including but not limited to providers, nurses, administrators on-call, hospital leadership, partner facilities, and non-partner facilities.
• Maintains a positive, professional, and collaborative demeanor in all interactions (oral, telephone, written, and electronic).
• Provides superior customer service by listening, communicating empathetically and effectively in all interactions (oral, telephone, written, and electronic).
• Adapt to change with a willing and innovative spirit.
• Mets all individual and departmental goals and quality standards as assigned.
• Safeguards sensitive and confidential company information including patient PHI in remote work environment.
• Performs other duties as assigned.

Requirements

• 2 years hospital related or Emergency Room experience, required.
• LVN or EMT, required.
• Healthcare transfer center experience, preferred.

Qualifications

• Superior interpersonal skills.
• Maintain a high degree of professionalism.
• Able to manage multiple tasks simultaneously.
• Assume personal responsibility for actions.
• Possess a strong technical aptitude.
• Demonstrate a friendly and service-oriented demeanor.
• Strong attention to detail, organizational skills and follow-through discipline required.