Transcranial Magnetic Stimulation Care Coordinator

About the role

The TMS Care Coordinator plays a crucial role in the TMS Operations team, supporting patients through the TMS consultation process, insurance navigation, and patient education.

Responsibilities

• Aid in educational consultations and demonstrations of the TMS device to interested patients.
• Navigate the insurance landscape with patients and providers, completing prior authorization requests and ensuring timely follow-up.
• Collaborate with insurance companies and internal psychiatrists to facilitate Peer to Peer Reviews.
• Write and follow up on insurance appeal letters, and work with the Benefits Investigator/Cost Estimation Team to provide accurate information to patients.
• Assist patients in understanding their insurance approval process and provide consistent communication throughout the journey.
• Schedule patients' TMS mappings with Physical Therapists (PTs) and Medical Doctors (MDs).
• Work as a backup TMS Technician in emergency short staffing situations.
• Attend clinic and regional meetings as directed.

Requirements

• A high school diploma or equivalent.
• At least two years of experience in a healthcare-related field.
• One year of experience in TMS Tech, prior authorization, or mental health.
• A TMS training certification must be obtained within 90 days of employment.
• A valid driver’s license is required.

Qualifications

• Experience in healthcare settings, particularly in TMS operations.
• Strong communication skills, both verbal and written.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of insurance processes and procedures.
• Basic computer skills, including proficiency with Microsoft Office.

Skills

• Excellent interpersonal and communication skills.
• Strong organizational and time management skills.
• Proficiency in navigating insurance systems and processes.
• Ability to work effectively in a team environment.

Benefits

Family Care Center offers a comprehensive benefits package designed to support your overall well-being and financial security, including medical, dental, fertility, retirement, wellness, profit sharing, and more.

Pay

$25.00 - $28.00 per hour

Schedule

95% of duties will be performed within a single metropolitan area (region), with less than 5% travel outside the region.