Transcon Agent (Night Operations)
Expeditors · Brisbane, CA · 1 wk ago
On-siteAccounting$22–$33/hrFull-time
Scope of Position
Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture.
KEY RESPONSIBILITIES
- Ensure smooth and timely shipment process flow
- Ensure accurate and timely data entry into our operational system based on defined metrics
- Track and trace shipments
- Provide proactive and clear communication to internal and external customers
- Avoid disputes by ensuring all the elements of the SOP and KPI’s are met
- Ensure compliance to company policies and external regulations
- Complete cross training in order to support team coverage
EXPECTATIONS
- Continually identify areas to improve efficiency
- Embrace and adopt technology to optimize their ability to complete their work
- Achieve standard of 52 hours training per year, including all mandatory trainings
- Drive and develop customer relationship in order to exceed their expectations
- Have a sense of urgency, be willing to help by offering solutions
- Work 5:00pm to 02:00am Monday to Friday
Qualifications
- Proficient with various software applications (mainframe systems)
- 10-key by touch
- Ability to work independently with minimal supervision
- Displayed ability to work independently with minimal supervision
- Identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
- Functions efficiently in a high stress environment
- Willing to work overtime
- An intimate understanding of Export Compliance Certifications including: Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation Reporting Structure
Financial Control & Compliance
- Billing meets internal billing standards and KPIs
- Support audit readiness through proper documentation and accuracy
- Monitor service provider billing sheets
- Escalate billing discrepancies and exceptions