Transcon Agent

About the role

We take care of our employees, and they take care of our customers! Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our Mission: We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Responsibilities

• Execute shipment requests for customers
• Source capacity with approved service providers
• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person
• Monitor and action email boxes daily (personal and shared boxes)
• Ensure that all correspondence internal and external is uploaded into the document imaging system and labeled correctly
• Responsible for notifications of shipment status to customers
• Delay updates
• Ensure accurate and timely EDI communication to customers and service providers
• Maintain strong relationships with customers and service providers
• Responsible for the management of accurate and timely data entry into the operating system
• Internal 3rd Party
• Track and Trace shipments as required via externally and internally sources
• Event Code Management
• Assist with booking amendments with carriers if requested by the customer
• Responsible for freight routing deviations and communication once the cargo is in transit
• Ensure accurate and timely POD’s are received and imaged into the document imaging system
• Understand department process flow, constantly looking for areas of improved efficiency
• Meet key performance indicators in support of department, branch, product and company goals

Qualifications

• 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
• Understanding of ocean documentation process a plus
• Effective interpersonal skills, including