Transcon Agent

About the role

We take care of our employees, and they take care of our customers! Become a member of a global community. The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission: We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs—they're chances to grow, do what you love and build a career with us!

Responsibilities

• Maintain a heightened level of service to customers through efficient, timely execution of daily operations and data integrity while exhibiting Expeditors’ culture
• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into operational systems based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectations to ensure all elements of the SOP and KPIs are met
• Ensure compliance with company policies and external regulations
• Complete cross-training to support team coverage
• Professionally represent Expeditors to customers, service providers, and government agencies

Billing & Accounting

• Review files and complete billing with accuracy and timeliness
• Review invoices and send charges
• Manage destination charges and special billing procedures (e.g., White Glove)
• Post financial transactions promptly
• Monitor accounting and billing reports
• Ensure files are settled and closed out properly
• Maintain clean, auditable financial records

Financial Control & Compliance

• Ensure billing meets internal billing standards and KPIs
• Support audit readiness through proper documentation and accuracy
• Monitor service provider billing sheets
• Escalate billing discrepancies and exceptions

Expectations

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize work completion
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationships in order to exceed their expectations
• Maintain a sense of urgency and willingness to help by offering solutions

Requirements

• Fully proficient with various software applications (mainframe systems)
• 10-key by touch
• Displayed ability to work independently with minimal supervision
• Ability to identify opportunities for improvement, suggest such opportunities to management, and develop procedures necessary to implement
• Functions efficiently in a high-stress environment
• Willing to work overtime
• An intimate understanding of Export Compliance Certifications including: Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation

Benefits

• Paid Vacation (first year prorated based on month of hire, then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Educational Assistance and Reimbursement

Pay

Expected Hourly Range: $22.00 – $30.00