Transcon Agent

Job Description

Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture.

• Ensure smooth and timely shipment process flow
• Ensure accurate and timely data entry into our operational system based on defined metrics
• Track and trace shipments
• Provide proactive and clear communication to internal and external customers
• Ensure accurate and timely client billing, including dispute resolution
• Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
• Ensure compliance to company policies and external regulations
• Complete cross training in order to support team coverage
• Professionally represent Expeditors to our customers, service providers, and government agencies

Billing & Accounting

• Review files and complete billing with accuracy and timeliness
• Review invoices and send charges
• Manage destination charges and special billing procedures (e.g., White Gloom)
• Post financial transactions promptly
• Maintain clean, auditable financial records

Financial Control & Compliance

• Ensure billing meets internal billing standards and KPIs
• Support audit readiness through proper documentation and accuracy
• Monitor service provider billing sheets
• Escalate billing discrepancies and exceptions

Expectations

• Continually identify areas to improve efficiency
• Embrace and adopt technology to optimize their ability to complete their work
• Achieve standard of 52 hours training per year, including all mandatory trainings
• Drive and develop customer relationship in order to exceed their expectations
• Have a sense of urgency, be willing to help by offering solutions

Qualifications

• Full proficiency with various software applications (mainframe systems)
• 10-key by touch
• Displayed ability to work independently with minimal supervision
• Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
• Functions efficiently in a high stress environment
• Willing to work overtime
• An intimate understanding of Export Compliance
• Certifications including: Certified Export Clearance Specialist, Dangerous Goods – Ground and Air, IATA/FIATA, Export Compliance Specialist, Customs Broker, Sales Certification, Transition and Implementation

Reporting Structure

Transcon Lead Agent, Transcon Supervisor, Transcon Manager

Additional Information

• Expected Hourly Range: $22.00 – $30.00
• Expeditors offers excellent benefits:
• Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
• Holidays (10)
• Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
• 401(k) Retirement Savings Plan with employer match
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Commuter Benefit
• Employee Assistance Program (EAP)
• Learning & Development Program
• Education Assistance and Reimbursement

Additional Information

All your information will be kept confidential according to EEO Guidelines.

May be eligible for bonus following first year of continuous employment in position.