Transaction Settlement Representative I/II - Richmond

About the role

This individual is responsible for the timely and accurate posting of all deposits and loan payments, received via U.S. mail, to member accounts.

Responsibilities

• Maintain a basic understanding of check hold procedures and VACU’s policies as they relate to deposits (for both mail and ATM transactions). This includes an understanding of the automated process and how to manually place check holds, if needed.
• Ability to place applicable check holds on incoming transactions.
• Assist with corrections to member ATM deposit transactions when discrepancies occur and send related correspondences to members.
• Balance daily transactions to assigned individual cash box.
• Receive and process member calls in a timely, efficient and professional manner.
• Receive and process inquiries and research requests in a professional and timely manner.
• Communicate immediately to the team senior rep/supervisor any problems that may affect members and/or production.
• Ensure that adequate controls exist for the delivery of negotiable items, to the member/branch, in the event that the item cannot be processed.
• Routine retention and destruction of member records based on department’s record retention schedule.
• Maintain a sound understanding of the area’s policies and procedures.
• Comply with all published enterprise level policies and procedures including, but not limited to, Risk Management policies.
• Complete all required, ongoing enterprise level training including, but not limited to, BSA, OFAC, and Information Security.
• Report all Risk Management Policy violations in accordance with policy.
• Perform other duties as assigned.
• Responsible for the timely and accurate balancing and settlement of VACU ATM deposits.
• Must demonstrate a sound working knowledge of both the ATM and mail processing responsibilities.
• Must be able to complete daily ATM balancing (including submitting necessary JVs to Accounting).
• Consistently displays leadership qualities when dealing with daily responsibilities, projects and/or changes in operational functions. Self-starter with strong organizational skills and a team oriented mindset. Works independently & displays sound judgment in decision-making.
• Must be able to promptly research key