Intermediary Settlement Representative

About the role

H-Wave is the leader in drug-free pain relief and rehabilitation. For over 40 years, the H-Wave electronic stimulation device has been used to reduce medication usage, manage pain, and speed recovery from surgery or injury. We serve physicians in the worker’s compensation, auto insurance, VA, and personal injury markets, providing a more effective drug-free alternative that helps patients live better lives and improves the efficiency of physician offices.

When you join H-Wave, you become part of a tight-knit team dedicated to helping people live better lives while supporting physicians in delivering top-tier care.

Responsibilities

• Review and process Purchase Orders submitted by vendors: confirm pricing, patient demographics, and correct verbiage for date of service; process purchase orders for billing.
• Provide top-notch customer service to vendors by answering questions and providing requested information within two days of receiving an inquiry; research accounts as needed.
• Filter the authorization report and submit it weekly to vendors for approval on initial, continued, and supply billing; review and correct any data discrepancies before sending the report; fax or email prescriptions to vendors when required.
• Filter the Aging report and review individual aging per vendor for discrepancies before submission; allow vendors seven days to respond, then escalate outstanding dates of service over 45 days old via email, telephone, or conference calls to resolve payments.
• Review vendor responses to the Aging report; address payment discrepancies or request write-offs as needed; provide justification for denied dates of service.
• Follow up with vendors who do not reply to the Aging report within seven business days; escalate to a manager if necessary.
• Perform additional job duties and responsibilities as assigned.

Requirements

• 1+ years of administrative experience in an office setting.
• 1+ years of customer service experience.
• Proficiency with Microsoft Office.
• Medical authorization or collections experience is a plus.
• Excellent written and verbal communication skills in a fast-paced environment.
• Strong attention to detail.

Pay

$21.00 - $26.00 / hourly