Merchant Services Representative

About the Role

PlainsCapital Bank is seeking a Merchant Services Representative to develop new merchant services business, expand existing bank relationships, and service existing customers with a focus on merchant services. This position serves as a merchant services point of contact, providing basic advisory services with an emphasis on sales.

Responsibilities

• Generates sales calls and leads with prospective and existing merchants to sell and support credit card processing and other optional services.
• Communicates clearly and succinctly using multiple platforms.
• Develops and maintains proficiency in payment processing to set up merchants, provide training, and download terminals.
• Analyzes merchant statements to determine pricing options and provide client direction.
• Prepares, delivers, and presents proposals to prospective and existing merchants.
• Maintains detailed records, reports, and logs pertaining to merchant referrals.
• Develops and maintains knowledge of compliance and risk issues to escalate to management as appropriate.
• Answers questions regarding merchant services from customers and internal contacts.
• Assumes additional responsibilities as required.

Qualifications

• High school diploma, general education degree (GED), or equivalent required.
• 2 or more years of B2B (business-to-business) sales experience and/or Bachelor’s degree (or equivalent training in business or sales management in lieu of degree) required.
• Previous experience in merchant services or banking/financial services strongly preferred.
• Self-motivated with strong business development, sales, and negotiation skills.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent customer service and personal skills.
• Proficient in PC skills, including word processing, presentations, and spreadsheets via Microsoft Office products, as well as custom applications and systems.
• Strong analytical, time management, organizational, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.

About Us

PlainsCapital Bank was founded in 1988 by a group of young bankers who dreamed of bringing relationship banking to their hometown of Lubbock, Texas. With the acquisition of Plains National Bank, they began growing the bank one relationship at a time. Over 30 years later, PlainsCapital Bank has maintained its relationship-based culture and commitment to financial strength and stability.

PlainsCapital Bank ranks sixth among the largest banks headquartered in Texas by deposits and has a statewide presence with approximately 55 locations in markets such as Austin, the Coastal Bend, Dallas, Fort Worth, Houston, Lubbock, the Rio Grande Valley, and San Antonio. The bank offers both commercial and consumer banking, providing a full suite of commercial banking products and services, as well as convenient personal banking services.

Our knowledgeable bankers are renowned for their straightforward approach and exceptional client care, bringing financial and industry expertise along with vast local market knowledge to each relationship. PlainsCapital Bank remains strong and stable, delivering highly personalized service to help customers reach their financial goals.