Customer Service Representative

Essential Functions

• Schedules all delivery orders and requests from customers, exercising discretion and using independent judgment.
• Enters all orders into the computer for dispatch, requiring specialized training for technical lines.
• Verifies bookings are released at depots for export moves and traces import containers on the rail to confirm delivery by the last free day.
• Prepares customer reports and tracking/tracing as required, such as CNI, Daily Activity, and Appointment Board.
• Notifies the Cargo Specialist Supervisor / management of all service failures and proposes/implements solutions to improve overall customer service.
• Works as a dispatcher as volume/vacation schedule dictates and performs other projects as assigned by management.

Knowledge and Skills Required

• Port and rail operations; US customs.
• Intermodal/Trucking experience.
• Data entry skills.
• Excellent communication and organizational skills, including email and general office duties.
• Must be innovative.