Transaction Coordinator I

Responsibilities

• Handle a high volume of inbound and outbound phone calls and email communications related to active real estate transactions.
• Serve as a primary point of contact for buyers, agents, lenders, closing companies, and third-party vendors throughout the transaction process.
• Address customer inquiries, concerns, and escalations professionally, accurately, and in a timely manner.
• Cook up transaction activities and facilitate communication among all parties to ensure deadlines and closing requirements are met.
• Respond to email and phone messages within 24 hours.
• Review and complete daily review of assigned transaction pipeline.
• Complete assigned offers within established KPI and service level expectations.
• Audit buyer-executed Purchase and Sale Agreements, Earnest Money Deposits, Proof of Funds, and Entity Documents, when applicable.
• Partner with the Accounting team to resolve funding variances and ensure proper application of funds received on active offers.
• Review transaction documentation for completeness, accuracy, and compliance with company requirements.
• Follow established online contract process workflows and procedures.
• Maintain open communication with team members and leadership regarding pipeline status, transaction issues, and customer concerns.
• Support timely collection of required title documents, closing information, and transaction deliverables.

Qualifications

• High school diploma or equivalent.
• Experience in a fast-paced environment with strong organizational and multitasking skills.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
• Strong attention to detail and ability to meet strict deadlines.
• Knowledge of real estate transactions and processes is a plus.

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Attention to detail
• Microsoft Office Suite proficiency

Benefits

• Medical, dental, and vision insurance
• Auction.com contributes an amount equal to 25% of your eligible contributions in our 401k plan
• Paid Time Off (PTO), including 12 paid holidays

Pay

The good faith base wage range for this role at the time of posting and hire is $25-$28 per hour. Actual compensation offered will be determined based on a number of factors, including but not limited to a candidate's qualifications, skills, competencies, experience, and geographic location.