Training & Technical Assistance Associate

About the role

Boston, MA| Partially Remote | Full-time

Compass is an innovative, mission-driven organization that supports families with low incomes to save for their future and access greater economic opportunity. We believe in our clients and their ability to achieve their goals and dreams. We operate high-quality financial coaching and savings programs and pursue opportunities to shape the national approach to poverty through practice and policy change. Compass is also an emerging leader in a national effort to leverage housing assistance as a platform for economic mobility. We are looking for people who want to be part of taking our programs and our impact to the next level.

Our mission is to partner with families with low incomes to build assets as a pathway out of poverty. We focus on reaching families led by Black and/or Latinx women. To achieve our mission, we operate client-centered savings and financial coaching programs, deliver training and technical assistance to other practitioners, and shape policy solutions that dismantle barriers to asset building.

To learn more information, please visit our website, www.compassworkingcapital.org.

About The Family Self-Sufficiency (FSS) Program

The FSS program was created by Congress in 1990 as an employment and savings program for families in federally subsidized housing. Since 2010, Compass has partnered with public housing agencies and other affordable housing providers to operate an asset-building model for the FSS program — the first nonprofit organization in the country to do so.

Primary Responsibilities

• Support the delivery of Compass’ training and technical assistance offerings to partners
• Maintain knowledge of the organization’s core FSS and financial coaching programs
• Aid in the development of FSS training materials to promote best practices and client-centered programming
• Coordinate and lead training sessions with partners: facilitate scheduling, manage Zoom meetings, and lead communications to training attendees
• Aid in the collection of feedback on the impact of training and technical assistance
• Aid in the tracking of the impact of new training initiatives and prepare reports for internal and external stakeholders
• Aid in the creation and management of content for Compass’ proprietary online learning platform, FSS Link: upload resource content, ensuring it remains up to date, working closely with other Compass team members as needed to make content updates and develop new materials
• Coordinate with the Marketing and Communications team to create marketing materials and/or direct messages to FSS Link users focused on increasing their awareness of services and support on the platform
• Respond to posts on the discussion board
• Aid in and/or lead monthly webinars, quarterly trainings, and “Community Conversations” for FSS Link members
• Provide updates to the FSS Link community about new content and training opportunities

Other projects and duties

In line with Compass’ Strategic Plan and operating goals, the Training & Technical Assistance Associate will support the planning and execution of a leading national conference for operators of FSS programs.

Qualifications And Skills

• Commitment to Compass’ mission and passion for working with families with low incomes
• Cultural humility: openness to and respect for others’ cultures, identities, and lived experiences
• Some knowledge of and familiarity with the FSS program, including program policy and financial coaching topics
• Ability to manage multiple tasks and competing deadlines
• Strong interpersonal and communication skills, including the ability to communicate clearly, listen effectively, and demonstrate sound judgment
• Ability to build strong, trusting relationships with partners and staff across the Compass team
• Strong organizational and execution skills; detail-oriented with the ability to complete work accurately, efficiently, and on time
• Ability to simplify and clearly present complex concepts in training materials
• Proactive and entrepreneurial mindset with the ability to creatively problem solve, prioritize, create actionable plans, and deliver tangible outcomes in a growing organization

Preferred Knowledge

• Experience and/or educational background in instructional design, learning experience design, or curriculum design
• Marketing and communications experience