Technical Assistance Program Associate

About the role

The Young Center for Immigrant Children’s Rights invites applications for the full-time position of Technical Assistance Program (TAP) Associate to be based in any of the Young Center’s nine offices (Chicago, Harlingen, Houston, San Antonio, New York, Phoenix, Los Angeles, Washington DC, or Grand Rapids, Michigan).

Responsibilities

• Manage follow-up and complete initial intakes on requests for assistance received through the online referral form and email inquiries submitted to the TAP team.
• Review new request for assistance intakes and coordinate waitlist follow-up with program directors.
• Provide case support to TAP staff working with parents in ICE detention, families seeking reunification following deportation, and stakeholders working at the intersection of immigration and child welfare.
• Care for logistics related to detained parents and family reunification cases, such as obtaining signatures and notarizations, supporting guardianship documentation, securing travel documents and authorizations, arranging travel and accompaniment, and assisting with joint repatriation efforts.
• Identify and coordinate additional resources and supports for non-citizen families, including community partners, service providers, and relevant stakeholder contacts.
• Obtain, organize, and manage relevant case documentation and maintain accurate stakeholder and case information in Salesforce and other case management and tracking systems.
• Maintain accurate records, case notes, and communications in Salesforce and other tracking systems.
• Support case closure processes, including final follow-up with stakeholders and data review/input in Salesforce database.
• Manage program surveys, including dissemination, tracking responses, and compiling data.
• Support program directors with presentation preparation, PowerPoint development, training materials, and calendar management.
• Cook up administrative tasks and special projects as needed.
• Other duties as assigned.

Qualifications

• At least two years of post-high school experiences that may include a combination of employment, community organizing, internships, student leadership and/or volunteer experience
• Bilingual ability (oral and written) in English/Spanish
• Strong organizational skills with attention to detail, particularly as it relates to documenting and tracking information.
• Ability to engage with a variety of audiences that include children and/or their families, colleagues, community partners, and volunteers.
• Ability to follow up with key stakeholders to close gaps in information and answer pressing questions or concerns.
• Resourcefulness and proactive approach to problem-solving.
• Ability to gather, summarize, and present large amounts of information.
• Proficiency in Microsoft Office products, Zoom, Adobe Acrobat, and willingness to learn new technology and/or platforms.
• Ability to communicate with cultural humility, compassion, and empathy and effectively engage across different cultures, identities, and ethnicities.

Preferred qualifications

• Experience—lived, volunteer, or professional—with immigration and/or child welfare matters
• Experience with Salesforce
• Basic data collection experience.

Physical Demands

• Regular attendance
• Sitting for long periods (at least 5 hours a day)
• Driving
• Keyboarding
• Using computer, telephone, and copy machine
• Occasional lifting for event setup/preparation

Application Details

• The Young Center is an "at-will" and equal opportunity employer that does not discriminate in and affirmatively factors diversity into its hiring practices. Young Center encourages applications from all qualified individuals without regard to race, color, creed, religion, gender, sexual orientation, gender identity or expression, age, national origin, ancestry, marital or parental status, pregnancy, citizenship, non-disqualifying physical or mental disability, genetic information, or veterans’ status. Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process; no applicant will be penalized for requesting an accommodation.
• Please advise in writing of special needs at the time of application.