Training & Support Specialist

About the Role

The Training & Support Specialist helps bring Ovation's learning strategy to life through engaging onboarding, training facilitation, learner support, and on-site reinforcement. This hands-on role partners with Training, HR, Operations, and property leaders to ensure employees are prepared, supported, and confident in their roles.

Key Responsibilities

• Lead and support new hire onboarding, both in-person and virtually, introducing employees to Ovation's culture, systems, processes, and expectations.
• Co-facilitate live, virtual, and e-learning training for leasing, operations, systems, customer service, and other functions.
• Provide ongoing learner support by answering questions, clarifying processes, and reinforcing training and SOPs.
• Travel to properties to provide on-site training reinforcement and operational support, identify learning gaps, and share feedback with Training and Operations.
• Coordinate training logistics, including scheduling, invitations, materials, technology, rosters, and completion tracking.
• Support new property transitions and third-party onboarding, including training preparation, Day 1 support, system readiness, documentation, and post-transition follow-up.
• Assist with the rollout of new systems, tools, programs, and processes through training and change-management support.
• Maintain and assist with updates to training materials, SOPs, job aids, FAQs, and LMS content.
• Serve as an approachable culture ambassador and trusted resource for employees throughout their learning journey.

Qualifications

• Bachelor's degree in Business, Education, Human Resources, or a related field preferred; equivalent experience will be considered.
• 1–3 years of experience in multifamily property management, leasing, operations, training, or a related field preferred.
• Strong presentation, facilitation, communication, and interpersonal skills.
• Comfortable facilitating both in-person and virtual training.
• Experience with an LMS such as Grace Hill, Easy LMS, or similar platforms preferred.
• Proficiency with Microsoft Office, particularly Word, Excel, and PowerPoint.
• Highly organized with strong follow-through and attention to detail.
• Comfortable with moderate travel to properties for training and support.

Benefits

• Competitive salaries and career growth opportunities.
• Medical, dental, and vision insurance – 100% free medical option available for employee; company pays portion of dependent coverage; eligible 1st of the month after 60 days.
• Dental and vision insurance – employee and dependent coverage options available; eligible 1st of the month after 60 days.
• 401(k) plan with employer match – eligible on the first day of the quarter following three months of employment.
• Rent discount – employee rent discount after 90 days.
• Paid time off – 13 days of PTO, pro-rated each pay period and increases with tenure (available after 90 days of employment), plus ten holidays and one half-day annually.