Training and Support Specialist

Gallopade is a leading publisher of elementary and middle school curriculum resources aligned to state learning standards. For more than 45 years, we have partnered with schools, teachers, libraries, museums, and bookstores to provide titles about Social Studies, Geography, Science, and more.

About the role

We are seeking a Curriculum Training and Support Specialist located in Tennessee to deliver high-quality training workshops, presentations, and support for both new and returning clients. This role provides post-sales support, including onboarding, training, and continuous assistance for our print and digital curriculum products.

Responsibilities

• Conduct both in-person and virtual training sessions for clients and assist with the onboarding process.
• Provide ongoing curriculum content and platform support to teachers and administrators via email, phone, and online chat.
• Troubleshoot and resolve basic technical issues through email, phone, and live chat.
• Gather and communicate customer feedback to technology and curriculum teams for resolution.
• Identify customer-specific training needs for new and existing clients to enhance user experience and maximize product usage.
• Develop and modify PowerPoint presentations and other training materials.
• Identify at-risk accounts that have not fully optimized their digital usage potential.
• Collaborate with Marketing and other Training and Support Specialists to create quarterly newsletter content, focusing on product features, usage tips, and maximizing purchase value.
• Develop expertise in Gallopade’s products to effectively guide new users through training.
• Provide training and product expertise to sales representatives, product development, and marketing teams.
• Participate in departmental and interdepartmental meetings as scheduled.
• Perform other duties as assigned.

Requirements

• Bachelor's Degree in Education or related field.
• 5-7 years of experience in one or a combination of classroom teaching, instructional coaching, or educational training within K-8 education.
• Ability to travel, including overnight stays, for on-site presentations and support.
• Practical experience with platforms such as Canvas, Schoology, and/or Google Classroom.
• Proficiency in PowerPoint, Zoom, or other virtual presentation software.
• Excellent written and verbal communication skills.
• Willingness to deliver training to both small and large groups, as well as provide one-on-one support.
• Must maintain an acceptable driving record.
• Strong organizational skills with the ability to plan and manage training schedules effectively.
• Capable of handling multiple client interactions and responding to support requests.
• Experience in customer support, troubleshooting, and conflict resolution.

Benefits

• Medical, Dental, and Vision insurance.
• IRA retirement plan.
• Paid Time Off (PTO) and Sick Time.

This is a full-time, remote position available anywhere within the state of Tennessee.