IS Support Specialist

Position Summary: This position is responsible for providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to requests for technical support from multiple sources. Documents, tracks and monitors the problem to ensure a timely resolution. Schedule: This is an hybrid position but in office 4 days a week for the 1st few months >> We offer our team the best Medical, Dental and Vision BenefitsContinued EducationPTO PlanRetirement PlanningLife InsuranceEmployee discounts Essential Duties Provides exceptional customer service in a friendly and timely manner to all internal and external customersTroubleshoots service requests over the phone, in person, or by using remote control toolsInstalls and configures computer hardware, peripherals, and software as neededRepairs hardware or schedules repair with appropriate third partiesProvides quotes and places orders for hardware and software in a timely and financially responsible mannerRecords and monitors service requests in a ticketing systemMaintains a high degree of confidentiality at all times due to access to sensitive informationMaintains regular, predictable, consistent attendance and is flexible to meet the needs of the departmentFollows all Medicare, Medicaid, and HIPAA regulations and requirementsAbides by all regulations, policies, procedures and standardsPerforms other duties as assigned Performance Responsibilities Maintains positive internal and external customer service relationshipsMaintains open lines of communicationPlans and organizes work effectively and ensures its completionMeets all productivity requirementsDemonstrates team behavior and promotes a team-oriented environmentActively participates in continuous quality improvementRepresents the organization professionally at all times Position Requirements & Competencies Associate’s degree and five years’ experience in a related field or equivalent combination of education and/or experienceWorks with minimal guidance and supervisionCompTIA A+ or Microsoft Certified Technology Specialist (MCTS) certification preferredFamiliar with common hardware and software used in an office environmentPrioritizes tasks and manages time with strong multi-tasking skillsExcellent judgment and decision-making skillsTravel up to 25%Excellent oral and written communication skillsAbility to multi-task under tight deadlinesStrong communication skills and interpersonal skills To apply via text, text 12073 to 334-518-4376. #ACADCOR #IndeedADCOR #CBACADCOR #DJADCOR Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.