Training and Support Specialist

Training and Support Specialist

The Division of Health Benefits follows a hybrid work model. The client will require 8 days per month onsite. Remote option is available, upon approval, for the selected candidate that may not be local to the Raleigh, NC area.

Responsibilities

• Create in-person and online training content to support organizational initiatives and business units.
• Strong instructional design and technical knowledge a must.
• Strong content development and writing skills needed.
• Create resources to support employee learning, such as tips, job aids, and templates.
• Good research skills.
• Facilitate and support live virtual meetings and events.
• Strong presentation, communication, and collaboration skills.
• Must be professional, available during work hours, responsive, and timely.
• Must be attentive to detail and meet required timelines for deliverables.
• DHB prefers experience with following tools: SharePoint page administration, Adobe Articulate (Storyline and Rise) & Camtasia, MS Teams.
• Candidates with experience developing curriculums or training in partnership with subject matter experts is preferred.
• Creating training videos and microlearning, a plus.
• Use of voiceover tools a plus.
• Interest in continually learning new software and keeping the team updated on changes to software, is desired.

Qualifications

• Experience in curriculum design and developing training materials for adult learners (Required 3 Years)
• Strong content development skills needed (Required 3 Years)
• Instructional design and technical knowledge needed (Required 3 Years)
• Understands the NC Medicaid Program that drive the efforts of the county, regional, and state staff who administer those programs (Nice to have 3 Years)
• Adobe Articulate 360 (Required 3 Years)
• Experience with adult learning practices, principles and procedures in classroom and on-line presentations (Required 3 Years)
• This position will support live virtual meetings and events (Required 3 Years)
• Strong presentation, communication, and collaboration skills (Required 3 Years)
• Preferred tools: Adobe Articulate & Camtasia, MS Teams, Microsoft products, Webex (Required 3 Years)

Benefits

Long-Term Stability: Join us on a multi-year opportunities with room to grow.
Comprehensive Health Coverage: Access quality healthcare benefits to keep you and your family well.
Future Planning: Enroll in our 401(k) program and invest in your financial security.
GC Assistance: We support immediate Green Card processing, if required.