Training Specialist - QMS
QuikStor · El Segundo, CA · 2 days ago
On-siteHuman ResourcesFull-time
Key Responsibilities
- Design and deliver customer-facing training for QMS, including: Live virtual training sessions and webinars
- One-on-one and small-group client training
- Train-the-trainer sessions for customer teams
- Develop structured training paths for new customers, existing customers, and customers adopting new features.
- Translate complex system workflows into clear, role-based training for owners, managers, accounting staff, and operations teams.
- Partner with Implementation and Support to identify training gaps that impact onboarding, adoption, and long-term success.
Internal Training & Enablement
- Develop and deliver training for QuikStor team members, ensuring consistent understanding of QMS workflows, terminology, and best practices.
- Ensure internal teams (Implementation, Customer Success, Support, Sales) are trained and up to date on: New product releases, Feature enhancements, Workflow changes and known limitations, Support internal release readiness by preparing enablement materials ahead of deployments.
Training Design & Content Development
- Perform training needs assessments by reviewing product documentation, release notes, recordings, and SME input.
- Design and maintain training assets, including: Slide decks and facilitator guides, User guides, job aids, and quick reference materials, Video tutorials and recorded webinars, Knowledge checks and supporting documentation.
- Apply adult learning and instructional design principles (e.g., ADDIE) to create structured, effective training.
- Continuously update training content as QMS evolves and requirements change.
Program Management & Continuous Improvement
- Maintain a centralized training library to ensure consistency across all training materials.
- Track training attendance, completion, and feedback to measure effectiveness.
- Identify opportunities to improve training efficiency, clarity, and scalability.
- Collaborate cross-functionally to ensure training aligns with real-world workflows and customer needs.