Training Specialist II

About

Please note this is a fully remote role within the United States. For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities. We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution. At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life. Our solutions support the entire employee journey, from hire to retire. By transforming complex HR and compliance workflows into simple, intuitive experiences, we help public-sector organizations reduce friction, improve efficiency, and focus on what matters most: making a difference.

Who You Are

• BS degree in Education/Adult Education, English, Human Resources, Training, or related field
• Proven experience in designing multiple training events in a corporate setting
• Extensive knowledge of learning principles
• Proven ability to master the full training cycle
• Familiarity with traditional and modern training methods, tools and techniques
• Excellent facilitation skills
• Ability to conduct cost-benefit analysis and calculate training ROI
• Sound decision making and organizational skills
• Ability to present complex information to a variety of audiences
• Proficiency in MS Office
• Multi-tasker extraordinaire
• Plays well with others
• Rolls easily with an ever changing environment

What You Will Do

• Facilitate and deliver training programs in an engaging and charismatic manner, both remotely and in person
• Ensure that PowerDMS’ curriculum is delivered professionally and effectively to meet desired learning objectives
• Become a subject matter expert on all areas of PowerDMS to be able to effectively lead discussions and answer questions
• Mentor new Training Specialists
• Continually drive training assessments and KPI analytics, and uncover needs for future trainings
• Document customer attendance for training sessions
• Instruct remote participants using a virtual platform such as Adobe Connect, WebEx or GoTo Meeting/GoToTraining
• Work with Instructional Design to create and update training materials (training plans, onsite agendas, instructor guides) as needed to keep training materials current, relevant, and engaging
• Direct clients to online training guides, job aids and other resources
• Attend conferences to facilitate product training sessions
• Develop Boot Camp schedule each month
• Clock scheduling/communication/attendee requirements/qualifications for training certification programs (PowerDMS CP, etc.), as well as deliver onsite certification workshop and proctored exam
• Aid Training Manager and Instructional Designer on behind the scenes LMS maintenance
• Assist in ensuring 95% CSAT on training program evaluations

What NEOGOV Offers

• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
• Generous PTO to support work-life balance
• Remote working opportunities
• 401K Matching
• Autonomy to grow and find your career path with supportive leadership
• 12-week Paid Parental Leave
• Inclusive and diverse environment