Training Specialist – Enterprise Resource Planning

About the role

The Enterprise Resource Planning (ERP) Training Specialist works in collaboration with the organizational development team to design, develop, and facilitate training programs for enterprise-wide systems. This role is integral to a major IT transformation project integrating Oracle Fusion with enterprise-wide systems (FIS, CCS, EPM, OPC, and BI).

Responsibilities

• Design and deliver training programs tailored to utility industry roles (accounting, finance, customer service, procurement, project management, etc.)
• Coordinate with organizational development manager to ensure deliverables from the system implementer meet the standards and re-usability criteria of client
• Closely work with system implementers in developing ERP training materials such as training guides, quick reference guides, microlearning content, interactive simulations, tutorials, and assessments
• Work closely with Subject Matter Experts (SMEs) to gather core information and create effective training content based on department/division needs
• Work with other partners (Testing, Report development, Integration vendors) as needed to develop support and training documents
• Facilitate meetings to understand system functionality and business processes
• Coordinate with internal SMEs and external partners to ensure consistent training delivery as per the training plan
• Evaluate training effectiveness and periodically update training materials
• Manage project timelines, scope, and budget in collaboration with the project management team
• Assist the learning and development manager to manage vendors and contracts
• Regularly update training materials based on system changes and user feedback
• Recommend process improvements and enhancements to training delivery
• Research, evaluate, and make recommendations to organizational development-related initiatives in leadership/career development, employee engagement and retention, succession planning, performance management, knowledge transfer, change management, onboarding, and other areas of improvement relevant to the overall effectiveness of the organization
• Absorb and communicate employee learning and development requests, focused on reconciliations, alignment of organizational priorities, and budget
• Coordinate, communicate, and schedule learning and development activities for client’s employees, including but not limited to coordinating and organizing enrollment, assembly of necessary program materials, setting up of the classroom, ordering or purchasing supplies, etc.
• Manage client’s learning facilities and amenities to coordinate logistical arrangements for instructor-led training
• Conduct organization-wide needs assessments to identify skill and knowledge gaps that need to be enhanced or addressed
• Meet with management and employees to assess and determine yearly learning and development and organizational development needs as directed
• Write articles for employee newsletters and other publications for the utility industry

Requirements

• Understanding and experience/overview of Oracle Fusion components (GL, AP, AR, Fixed Assets, Projects, Procurement, Contracts, EPM) and Primavera
• Knowledge of principles and practices of organizational development and adult learning, data collection and statistical methodology; computer equipment and software applications related to assignment, English usage, spelling, and grammar
• Ability to conduct learning and development events applying adult learning principles, design training materials following instructional system design requirements, develop eLearning content using authoring tools, and facilitate group discussions
• Familiarity with tools like Articulate, Captiva, Lectora, or other instructional design platforms is highly desirable
• Ability to maintain confidential and sensitive information, manage multiple projects, meet deadlines, analyze situations carefully and recommend solutions, understand, interpret, apply, and reach decisions following client and Division policies and procedures, organize and prioritize work; follow established codes, policies, and guidelines; and work independently in the absence of supervision
• Exceptional interpersonal, as well as written and verbal communication skills
• Possess exceptional communication skills
• Must be a poised, confident, and engaging presenter of a wide variety of topics, both around operational tasks and soft skills
• Must be able to project enthusiasm around all subject matter while stressing the importance of the information presented
• Ability to capture concepts, such as leadership skills, management styles, customer service, etc., and be able to convert concepts into training products for use by all organizational levels
• Demonstrates commitment and supports a culture of diversity, equity, and inclusion

Qualifications

• Bachelor’s degree in human resource management/education, adult learning and training, organizational development, or a related field
• At least 4 years of experience developing training materials (Oracle experience strongly preferred) and delivering in-person, webinar, and virtual training
• Familiarity with instructional design tools such as Articulate, Lectora, or similar or a combination of education and experience described above
• Exposure to organizations that have implemented or upgraded Oracle EBS financials, budgeting, and procurement modules preferred
• Experience documenting business processes and supporting training programs during major IT system or ERP roll-outs
• Functional or technical experience in finance (AP, AR, Procurement, Budgeting) is a plus
• Relevant IT certifications are desirable