Training Specialist

PRIMARY PURPOSE

To facilitate training; to assess colleague career development needs; to develop training programs and materials; and to deliver programs.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Delivers new colleague orientation.
• Maintains development plans.
• Oversees performance analyses.
• Develops training material, lesson plans, assessment and evaluation for training modules.
• Ensures that the training process is properly coordinated, monitored, documented and evaluated.
• Captures and coordinates technical systems training.

ADDITIONAL FUNCTIONS AND RESPONSIBILITIES

• Supports the organization's quality program(s).
• Travels as required.

QUALIFICATIONS

• Education & Licensing: Bachelor's degree from an accredited college or university preferred.
• Experience: Four (4) years of related experience or equivalent combination of education and experience required to include two (2) years line-of-business (such as claims, customer service, etc.) experience and two (2) years training experience.

SKILLS & KNOWLEDGE

• Good knowledge of adult education theory.
• Technologically literate - understands support systems.
• Excellent oral and written communication, including presentation skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Strong organizational skills.
• Excellent interpersonal skills.
• Excellent negotiation skills.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

WORK ENVIRONMENT

• Mental: Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Physical: Computer keyboarding, travel as required.
• Auditory/Visual: Hearing, vision and talking.