Training Specialist

About the role

Since 1947, Kilwins has delighted America with handcrafted chocolates, creamy fudge, irresistible caramel apples, and Original Recipe Ice Cream. With over 170 locally owned stores and big plans to reach 400, Kilwins is on a sweet mission to create enjoyment and make people happy. This role is based in Petoskey, Michigan.

What You’ll Do

• Bring Kilwins magic to life by teaching new franchisees and team members how to run joyful, guest-focused stores.
• Lead hands-on training sessions at Kilwins University and in-store environments, including chocolate-making, fudge-paddling, and ice cream scooping.
• Be a Kilwins Ambassador, living our Core Values and spreading sweetness wherever you go.
• Lead lively training sessions using our proven Kilwins Training System—in-person, virtually, and everything in between!
• Master all things Kilwins—from operating systems to crafting picture-perfect caramel apples.
• Create welcoming, engaging learning experiences with patience, encouragement, and great communication.
• Collaborate like a pro with our Franchise Relations and Education teams.
• Manage training events like a boss: schedules, agendas, logistics—you’re on it!
• Keep growing yourself and our brand by staying curious, innovative, and customer obsessed.

What You Bring

• A love of teaching adults—especially when chocolate is involved!
• Strong educational leadership chops—patient coaching and great storytelling skills.
• Strong organizational skills—you keep details in check, even when juggling caramel apples and calendars.
• Confident communication—both written and in-person, small groups or large.
• Tech-savviness—comfortable using Microsoft 365 (Word, Excel, Outlook, Teams).
• Flexibility—you can roll with changing schedules, including some holidays and weekends.
• Professional polish—with a sprinkle of fun, of course!
• ServSafe certification—or the willingness to get it within 60 days.
• Ability to travel occasionally (
• Petoskey-area resident—you’ll be based in our beautiful northern Michigan headquarters!

Education & Experience

• Bachelor’s degree in Education, Educational Leadership, or Learning & Development.
• Experience in adult learning and facilitation (franchise experience is a bonus!).
• A history of making training fun, effective, and impactful!

Perks of Joining Kilwins

• Help build a brand that's sweet in every sense.
• Travel occasionally and support our growing family of stores.
• Enjoy a collaborative, joyful work environment.
• Create lasting relationships with franchisees and teammates across the country.

Equal Opportunity Employer

Kilwins Chocolates Franchise is an Equal Opportunity Employer. We welcome candidates from all backgrounds—your unique experiences make us stronger (and sweeter!).