Training Specialist

Location: Arlington, VA | Security Clearance: Active Secret or higher | Job Type: Full-Time

Target Salary Range: $50,000 - $60,000 (depending on education level, years of experience, certifications, and other position-specific requirements)

Responsibilities

• Provide standards, services, and guidance on IT-related training programs designed to enable government agency personnel to use information technologies and systems more productively.
• Develop, deliver, and coordinate training courses and materials that address specific agency needs.
• Conduct training needs analysis.
• Design curriculum for distance learning materials, including content outlines, learning objectives, interactive simulations, and knowledge assessment questions.
• Review application development user stories and features to determine training impact and conduct research necessary to develop and revise training materials.
• Develop interactive training, including storyboard development, screenshot capture, custom template programming, and internal review processes that adhere to existing standards.
• Conduct peer and design reviews of training material for accuracy.
• Maintain policy and standards for online training throughout the development process.
• Ensure training content is accurate based on outside feedback.
• Monitor training changes and updates for dissemination and implementation.
• Prepare training documentation.
• Analyze existing training materials and make recommendations to update training processes to satisfy customer objectives.
• Coordinate training activities and scheduling according to the training program.
• Manage multiple training projects simultaneously, involving organizing, planning, and executing small-scale training projects from vision through implementation.
• Establish a project training plan including audience, approach, design, and list of deliverables.
• Use independent decision-making to design and develop training materials, reference materials, presentation materials, and job aids.
• Prepare student materials (course manuals, workbooks, instructor notes, handouts, and course evaluation forms).
• Ensure all training materials are clear, concise, instructionally sound, and directly support learning objectives; ensure materials are 508 compliant.
• Work with learning management system administrator to assign training and upload training materials; track training completions and report metrics.
• Provide support for coordinating, developing, and delivering remote training to the user community.
• Provide second-level support and coordinate training with help desks.
• Train personnel by conducting formal classroom courses, workshops, and seminars.
• Prepare reports and monitor training tasks in support of the goals of the Contractor Program Manager and the government sponsor(s) using standard training standards and software.
• Provide input to the Training Manager and the Contractor Program Manager on areas of continuous improvement.
• Perform all assigned duties as directed by management.

Requirements

• Bachelor’s degree in Business, Education, or Information Technology or information technology certifications (e.g., MS-MCT, CompTIA CTT+, SAFe).
• 5 years of experience in Information Technology.
• Excellent written and verbal communication skills.
• Knowledge of Instructional Systems Design.
• Demonstrated initiative, sound judgment, and effective decision-making.
• Experience in customer service.
• Understanding of computer functions and related technical terminology and how they are applied in everyday business situations.
• Thorough knowledge of appropriate hardware and software (e.g., PCs, Microsoft Windows, MS Office).
• Experience using Microsoft 365 productivity tools.
• Experience with Agile development methodologies preferred.
• Experience with multimedia development tools (Adobe Captivate, Articulate, Camtasia, etc.) preferred.
• Experience with webinar software (Webex, MS Teams, Zoom, etc.) preferred.
• Experience with applications such as ServiceNow and Salesforce preferred.
• Prior technical training experience preferred.
• Must be able to travel up to 25% domestically and internationally.

Physical Requirements

• Must be able to remain in a stationary position for up to 50% of the time.
• Must be able to deliver clear and effective communication both verbally and non-verbally to interface with co-workers, leadership, and customers.
• Must be able to work in an office environment and freely move within this space to utilize office equipment and interact with co-workers and customers.
• Must be able to effectively use IT peripherals such as laptops, desktops, printers, and fax machines.
• Must be able to deliver presentations as needed.
• Must be able to review, decipher, and understand program manuals, IT service requests, work orders, etc.