Training Specialist

About the Role

As a Training Specialist, your primary responsibility is to ensure Fixed Operations personnel across our dealer network can fully leverage myKaarma's SLT product suite to maximize revenue and operational efficiencies. You will work directly with end users — including technicians, service advisors, BDC representatives, and management — to educate them on how and why their roles connect to myKaarma's full suite of products and services. Training Specialists are expected to be subject matter experts (SMEs) in both myKaarma's product offerings and dealership fixed operations processes. This expertise allows you to communicate how utilizing myKaarma's solutions drives value effectively, improves efficiency, and enhances overall dealership performance. The role involves conducting multiple training sessions daily for existing customers. After each session, you'll manage post-training steps, including scheduling follow-ups, documenting progress, and completing final product activations. As a valued member of our Training Team, you will report directly to the Director of Field Implementation and collaborate closely with internal teams to deliver an exceptional training experience.

Responsibilities

• Thoroughly review Salesforce notes, deployment handoff details, and product specialist notes to anticipate potential challenges and proactively address them.
• Contribute to setting and achieving goals with dealership management, supporting the overall success of each implementation.
• Deliver detailed, role-specific training to dealership personnel, emphasizing the importance of product utilization before onsite training.
• Actively listen to the dealership's concerns and understand their needs, tailoring training approaches to ensure adoption and satisfaction.
• Maintain organized, concise records of training sessions, including written summaries and action items for ongoing outreach.
• Cross-functional collaboration with Deployment, Support, Product Managers, and other internal teams to resolve customer needs swiftly and effectively.
• Proactively communicate insights and feedback through clear, proactive communication channels to continuously refine and enhance the training process.
• Stay informed on product updates and evolving dealership practices to maintain expert-level knowledge.

Qualifications

• Preferred: 2 years of automotive dealership fixed operations experience as a Service Advisor, Technician, Parts Counterperson, Service Manager, or equivalent.
• Preferred: 2 years of automotive software consulting, installing/training experience or equivalent.
• Essential: Good communication skills, both written and verbal.
• Essential: Be well organized and respond with a sense of urgency internally and externally.
• Essential: Be adept at learning/absorbing new technologies and staying abreast of changes to our tool along with evolving dealer practices.
• Essential: This is a hybrid position that operates partially at myKaarma's Long Beach HQ. As a result, the candidate is expected to maintain a home office with the requisite hardware/software to perform this role effectively.

We value diverse experiences and backgrounds, so we encourage you to apply if you meet some but not all of the listed qualifications.

Benefits

• Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our "Highly Aligned, Loosely Coupled" model empowers teams to innovate and continuously improve using data-driven insights.
• Health and Wellness: Comprehensive medical, dental, vision, life, and disability benefits, along with wellness and telework stipends.
• Time Off: Generous vacation time to recharge and balance life outside work.
• In-Office Perks: Enjoy dog-friendly offices and unlimited snacks or refreshments onsite.

Pay

The Pay Range For This Role Is 57,381 - 71,726 USD per year(US)