Training Specialist

Location: San Antonio, TX; McAllen, TX; El Paso, TX; Phoenix, AZ

About the role

This position is mission critical and essential to the ongoing operations, requiring a flexible schedule to support a 24/7/365-day operation.

Service, Support, Success are the pillars upon which MVM’s founders built the company, and they continue to serve as MVM’s core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members. We seek employees who are passionate about serving and making a difference in the lives of others.

Responsibilities

• Support curriculum development for training-related projects, managing them from inception to release and ensure content is maintained after launch.
• Create content for training programs to be delivered through different platforms, depending on project need.
• Manage current training content and transfer to e-Learning modules as needed.
• Assign trainings and maintain training records for all employees and produce reporting as needed.
• Ensure content and structure of all training documents are documented and maintained in the appropriate repository.
• Continuously monitor and improve the quality and efficiency of training processes and procedures by evaluating the instructor's performance and the effectiveness of training programs, providing recommendations for improvement.
• Develop training materials (course outline, background material, and training aids) and learner materials (workbooks, handouts, completion certificates, and program feedback forms) using industry’s best practices and customer requirements.
• May facilitate individual or group training sessions through a variety of modalities to adult learners.
• Coordinate with the applicable departments and employees to create, communicate, and track training schedules and progress.
• Respond to questions via email, text, and phone calls from staff and trainees regarding general training information, assistance with travel or registrations, training policies and procedures.
• Gather information/survey data to assist with identifying weaknesses and areas that need additional training.
• Perform research to stay current with learning trends, instructional design techniques, technology, and facilitation.
• Perform other duties as assigned.

Requirements

• Bachelor’s degree from an accredited university (an associate degree with two or more years of extra training experience may be substituted for a bachelor’s degree, or more than four years of related experience with a high school diploma or equivalent may be substituted for a degree).
• 2 or more years’ experience in curriculum development and facilitating training for adult learners.
• Ability to create innovative and engaging training materials and assist in administering the training.
• Excellent written and oral communication skills.
• Knowledge of training assessment and evaluation processes.
• Extensive experience using technologies to create and deliver trainings, including software programs and LMS systems.
• Strong Microsoft Office Skills.
• Attention to Detail.
• Ability to Multitask.
• Ability to travel to site locations.

Preferred Qualifications

• Previous HR Generalist or HR Administrative experience.

Schedule

This position is mission critical and essential to the ongoing operations and requires a flexible schedule to support a 24/7/365-day operation. May include evenings and weekends to accommodate different time zones and projects.

Security Requirements

• Must be a U.S. Citizen.
• Ability to obtain/maintain a Security Clearance.
• Favorable credit check.
• Successfully pass a background investigation and drug screen.

Physical Requirements / Working Conditions

• Working Environment: Primarily remote but must be able to be onsite. Travel to different sites as needed.
• Standing/Walking/Mobility: Must be able to stand for extended periods of time, have the mobility to attend meetings with other managers and employees.
• Climbing/Stooping/Kneeling: 0 – 10%
• Sitting: Sitting for prolonged and extended periods of time.
• Lifting/Pulling/Pushing: Must be able to lift 25lbs.
• Fine Motor Skills/Dexterity: Must be able to write, type and use a telephone system 100% of the time.