Training Specialist

About the role

We're seeking a Training Specialist to deliver high-quality learning experiences for Rent Manager, our property management software platform. The ideal candidate will develop and deliver training programs for both customers and employees through various formats.

Responsibilities

• Deliver engaging instructor-led training for customers and employees through webinars, virtual classrooms, and individual training sessions.
• Create training materials that clearly explain Rent Manager features, workflows, and best practices.
• Develop hands-on learning activities, assessments, and exercises that reinforce software knowledge and practical application.
• Learn newly released Rent Manager features and develop training content to support product updates.
• Build and maintain training environments and sample databases used during customer and employee training.
• Collaborate with Product Support, Customer Success, Implementation, Development, and other departments to identify training needs and develop effective learning solutions.
• Create self-paced eLearning courses and training videos using instructional design and multimedia tools.
• Continuously improve training materials based on customer feedback, learner outcomes, and product enhancements.
• Serve as a subject matter expert by answering questions and providing guidance related to Rent Manager functionality during training sessions.
• Contribute to the ongoing growth and success of Rent Manager University and other learning resources.

Requirements

• High school diploma or equivalent required.
• Strong presentation and public speaking skills.
• Excellent verbal and written communication skills.
• Passion for teaching, coaching, and helping others learn.
• Ability to explain technical concepts in a clear, engaging, and approachable manner.
• Strong organizational and time management skills with the ability to manage multiple projects simultaneously.
• Ability to quickly learn new software features and technologies.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently while collaborating with cross-functional teams.
• Strong customer service mindset and commitment to delivering exceptional learning experiences.

Qualifications

• Bachelor’s degree in education, instructional design, communications, information technology, business, or related field is preferred.
• Prior experience delivering software training, technical training, or customer education is a plus.
• Experience developing eLearning courses and instructional materials is beneficial.
• Familiarity with tools such as Articulate, Camtasia, Snagit, Audacity, Microsoft Office, or similar software is advantageous.
• Experience presenting to groups of varying sizes and technical skill levels is helpful.
• Prior Rent Manager, SaaS, property management, or accounting software experience is desirable.
• Knowledge of adult learning principles, instructional design, curriculum development, or training evaluation is an asset.

Benefits

• Health, dental, and vision insurance.
• 401(k) with employer match.
• Annual company bonus.
• 10 paid company holidays.
• Paid time off.
• Life insurance.
• Paid medical leave/disability insurance.
• Paid parental leave.
• Contemporary office building and wooded campus with nature trail.
• On-site fitness center.
• Recognized as one of Cincinnati’s “Top Places to Work”.

Why Join Us?

• Help customers and employees build confidence using industry-leading software.
• Design and deliver engaging learning experiences that have a meaningful impact.
• Work with a collaborative team focused on continuous learning and professional development.
• Gain experience with instructional design, multimedia development, and software training.
• Stay on the cutting edge of new software features and technology.
• Opportunity to influence how thousands of users learn and use Rent Manager.

About LCS London Computer Systems (LCS)

LCS, based in Cincinnati, Ohio, provides businesses with critical software and technology solutions. Since 2012, LCS has been consistently recognized as a Top Workplace with a supportive culture that fosters collaboration and authenticity. We also love having fun—from on-site food trucks and game rooms to trivia and sports teams, there are plenty of ways we make the workday exciting. Our high-tech office is designed to support many working styles, with hybrid work schedule options available.