Training Specialist

About the role

This role will focus primarily on technical training (Example: billing & policy operations, Claims and Underwriting) and soft skills training (sales & customer experience). Delivers and facilitates training to groups, managers, external customers and/or on-the-job (one-on-one) training. Topics primarily relate to operational training, processes, procedures and technologies.

Responsibilities

• Provides guidance and assists in the design and development of training programs and preparation of training materials.
• Conducts evaluations of training and provides follow-up training to trainees as needed.
• Recommends training tools and formats.
• Works with managers and employees to identify methods of improving employee performance.
• Participates in the design and development of training plans/curriculum
• Project manages the implementation of training from end to end working with business SME and leaders; owning full implementation of training
• Assesses training needs using surveys, interviews, focus groups; observations, documentation review/research and consultative discussions with leaders, Business Analysts, Subject-matter experts, content development and other trainers
• Analyzes needs and translates training needs into an appropriate type of training plan working alongside content development
• Provides input into the design of training implementation plans for small to medium-scale organizational system changes, releases, and workforce onboarding, and process and procedural changes
• Provides input to the design and development of training content, including, but not limited to, leader guides, student guides, system manuals, online course content, simulations, scenarios, activities, and knowledge checks
• Assists in the development of training modules/courses, materials, and evaluations
• Updates facilitator talking points as needed
• Maintains and enhances relationships with management to develop staff including special requests from management
• Organizes, schedules and monitors training events
• Evaluates training compliance
• Facilitates training to groups or in a one-one-setting using a variety of instructional techniques, such as instructor-led training (synchronous and asynchronous), eLearning, simulation, hands-on, lectures, role play, group discussion and activities, case studies or other required reading
• Works with minimal supervision
• Works with project teams as a training expert to provide input, guidance, and support.
• Represents department on committees and projects
• Develops, prepares and/or completes necessary reports and manuals
• Reviews and helps update job aids, training materials and other content to ensure ongoing accuracy
• Develops measures, evaluates, and performs skill and knowledge checks to access training outcomes and effectiveness of training using industry standards such as Kirkpatrick’s training evaluation Model
• Participates in development of annual education goals, objectives, and budget
• Maintains confidentiality of all information processes
• Assists in the development and implementation of new and revised policies, practices, and procedures in the training area

Qualifications

• Bachelor’s degree in Learning and Development, Organizational Development, Communications, Education, Business, or related field.
• Master's degree preferred.
• Progress toward, or completion of, industry-recognized professional designation preferred.
• Continuous learning required, as defined by AF Group’s learning philosophy.
• Certification, or progress toward, highly preferred and encouraged.
• Five (5) years in an education or training environment which provides the necessary skills, knowledge, and abilities with demonstrated application of knowledge in the following areas: training, analytics, interpretation of data, process, procedure and workflow design, project management and user documentation.
• Or, three (3) years’ experience working in workers’ compensation insurance with demonstrated public speaking, researching, and training skills and two (2) years education and training experience.
• Project Management Experience is required.
• Ability to travel for training for up 20% of time.