Training Ops Specialist, Global Delivery

About the role

Join the Global Delivery team as a Training Operations Specialist in AWS Training & Certification. You will orchestrate the day-to-day operations of regions and verticals within AMER, managing the full lifecycle of virtual and in-person training deliveries. This role requires a self-starter who can complete complex tasks and projects quickly with little guidance, react with urgency to situations requiring quick turnaround, switch gears at a moment's notice, and take effective action without having the total picture.

Responsibilities

• Orchestrate the full lifecycle of virtual and in-person training deliveries across AMER — including contracting, trainer resourcing, Learning Management System (LMS) setup, and billing — to ensure a seamless experience for customers.
• Process digital team subscriptions ensuring timely customer provisioning and access to AWS Skill Builder.
• Evaluate all incoming training requests and assign authorized trainers to match customer needs while maximizing utilization across the region.
• Support trainer shuffles and class rescheduling to ensure delivery continuity.
• Manage trainer time blocks and availability in LMS.
• Monitor internal hotline channels, quickly assess available training options, and provide actionable recommendations to Trainers/Training Delivery Managers when last-minute changes occur (e.g., travel delays, trainer unavailability) minimizing disruption to the delivery/customer.
• Maintain high levels of data accuracy across all relevant sources (LMS, Salesforce, working tools) to ensure reliable billing, business metrics reporting, and executive decision-making globally.
• Manage end-of-month training delivery billing and support Accounts Payable/Accounts Receivable functions for procurement and billing inquiries ensuring on-time and accurate revenue recognition.
• Identify, design, and implement programs and initiatives to improve operational workflows with limited guidance, raising the bar on efficiency and scalability.
• Maintain current working knowledge of key programs, platforms, and tools (Funding, SharePoint, LMS, Instructor Schedule, Salesforce reporting dashboards) and champion adoption of process improvements.

• Liaise with cross-functional business teams to support training engagements: including Legal, Finance, Accounting, Tax, Compliance, Pricing, Training Delivery, and Sales Operations teams to ensure contractual and regulatory alignment.
• Partner with Training Delivery Managers and Sales teams to support the training delivery business, aligning schedules and trainer resources with pipeline demand and priorities.
• Work closely with the Training Delivery Team to manage and optimize trainers' schedules — confirming, cancelling, and rescheduling engagements — while proactively communicating changes and maintaining relationship trust.
• Manage relationships with external training vendors and freelance trainers, coordinating class delivery assignments and ensuring alignment with scheduling needs.

Qualifications

• Speak, write, and read fluently in English
• Experience working in a sales or sales support role
• Minimum of three (3) years of experience in a team coordination position
• Exceptional written, verbal, and interpersonal communication skills
• Positive, proactive, and able to always exercise great judgment
• Experience in following legal and finance processes related to vendor (supplier or customer) engagements, such as contract and Non-Disclosure Agreement issuance and signature, PO management (both incoming and outgoing), invoicing and billing

• Recent experience in a fast-paced, multinational technology company
• Experience in trainer resource management, scheduling, or operations support
• Exceptional attention to detail, even in highly ambiguous and fast-paced environments
• Strong judgement and instincts
• Effectively prioritizes competing training requests; understands when to escalate for definitive prioritization or validation of own recommendations
• Knowledge and/or hands-on experience with a Learning Management System (LMS) and CRM software (e.g., Salesforce)
• Business communication (written and spoken) proficiency in Spanish and/or Portuguese

Pay

• USA, TX, Austin: $68,000 – $119,100 annually
• USA, VA, Herndon: $68,000 – $119,100 annually
• USA, WA, Seattle: $80,200 – $119,100 annually

Base salary ranges shown. Total compensation includes sign-on payments and restricted stock units (RSUs); final compensation determined by experience, qualifications, and location.

Benefits

• Health insurance (medical, dental, vision, prescription)
• Basic Life & AD&D insurance with option for Supplemental life plans
• Employee Assistance Program (EAP)
• Mental Health Support
• Medical Advice Line
• Flexible Spending Accounts
• Adoption and Surrogacy Reimbursement coverage
• 401(k) matching
• Paid time off
• Parental leave

Company: Amazon Web Services, Inc. | Job ID: A10584118