Training Ops Specialist, Global Delivery

About the role

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. We build AI solutions that improve human capabilities and transform entire business functions, creating end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. Amazon Web Services provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers hundreds of thousands of businesses in 190 countries. This role joins the Global Delivery team as a Training Operations Specialist in AWS Training & Certification, orchestrating day-to-day operations of regions/verticals within AMER. The position requires a self-starter who can complete complex tasks and projects quickly with little guidance, react with appropriate urgency to situations requiring quick turnaround, switch gears at a moment's notice, and take effective action without having the total picture.

Responsibilities

Operational Rigor & Productivity

• Orchestrate the full lifecycle of virtual and in-person training deliveries across AMER — including contracting, trainer resourcing, Learning Management System (LMS) setup, and billing to ensure a seamless experience for customers.
• Process digital team subscriptions ensuring timely customer provisioning and access to AWS Skill Builder.
• Evaluate all incoming training requests and assign authorized trainers to match customer needs while maximizing utilization across the region.
• Support trainer shuffles and class rescheduling to ensure delivery continuity.
• Manage trainer time blocks and availability in LMS.
• Monitor internal hotline channels, quickly assess available training options, and provide actionable recommendations to Trainers/Training Delivery Managers when last-minute changes occur (e.g., travel delays, trainer unavailability) minimizing disruption to delivery/customer.
• Maintain high levels of data accuracy across all relevant sources (LMS, Salesforce, working tools) to ensure reliable billing, business metrics reporting, and executive decision-making globally.
• Manage end-of-month training delivery billing and support Accounts Payable/Accounts Receivable functions for procurement and billing inquiries ensuring on-time and accurate revenue recognition.
• Identify, design, and implement programs and initiatives to improve operational workflows with limited guidance, raising the bar on efficiency and scalability.
• Maintain current working knowledge of key programs, platforms, and tools (Funding, SharePoint, LMS, Instructor Schedule, Salesforce reporting dashboards) and champion adoption of process improvements.

Stakeholder Management & Cross-Functional Collaboration

• Liaise with cross-functional business teams to support training engagements: including Legal, Finance, Accounting, Tax, Compliance, Pricing, Training Delivery, and Sales Operations teams to ensure contractual and regulatory alignment.
• Partner with Training Delivery Managers and Sales teams to support the training delivery business, aligning schedules and trainer resources with pipeline demand and priorities.
• Work closely with the Training Delivery Team to manage and optimize trainers' schedules — confirming, cancelling, and rescheduling engagements — while proactively communicating changes and maintaining relationship trust.
• Manage relationships with external training vendors and freelance trainers, coordinating class delivery assignments and ensuring alignment with scheduling needs.

Basic Qualifications

• Speak, write, and read fluently in English.
• Experience working in a sales or sales support role.
• Minimum of three (3) years of experience in a team coordination position.
• Exceptional written, verbal, and interpersonal communication skills.
• Positive, proactive, and able to always exercise great judgment.
• Experience in following legal and finance processes related to vendor (supplier or customer) engagements, such as contract and Non-Disclosure Agreement issuance and signature, PO management (both incoming and outgoing), invoicing and billing.

Preferred Qualifications

• Recent experience in a fast-paced, multinational technology company.
• Experience in trainer resource management, scheduling, or operations support.
• Exceptional attention to detail, even in highly ambiguous and fast-paced environments.
• Strong judgment and instincts.
• Effectively prioritizes competing training requests; understands when to escalate for definitive prioritization or validation of own recommendations.
• Knowledge and/or hands-on experience with a Learning Management System (LMS) and CRM software (e.g., Salesforce).
• Business communication (written and spoken) proficiency in Spanish and/or Portuguese.

Pay

• USA, TX, Austin: $68,000 – $119,100 annually
• USA, VA, Herndon: $68,000 – $119,100 annually
• USA, WA, Seattle: $80,200 – $119,100 annually

Benefits

Comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more at https://amazon.jobs/en/benefits.

Company: Amazon Web Services, Inc. Job ID: A10584118