Training Instructor

About the role

Join the team that keeps the Tri-Cities moving! Ben Franklin Transit (BFT) provides exceptional and cost-effective transportation services that consistently exceed customer expectations while promoting the principles and practices of livable communities and sustainable development.

Responsibilities

• Conduct compliance, technical, and soft skills training to newly hired and veteran coach operators, paratransit drivers, and other Agency employees required to obtain and maintain a commercial driver’s license (CDL).
• Affiliate with the development and implementation of training curriculum, lesson plans, and all training material and testing that aligns with identified training needs.
• Implement appropriate training methods or activities for effective learning (eLearning, classroom, on-the-job training, mentoring).
• Evaluate and report on training programs to determine effectiveness and efficiency.
• Maintain accurate training records and database as required and mandated by federal and state law.
• Monitor progress of trainees and provide periodic counseling and progress evaluation.
• Design, prepare, and/or order educational aids and training materials.
• Administer and collect post-training assessment and/or testing.
• Update instructional procedures and program content as needed.
• Conduct refresher training for operators/drivers returning from long term absences or following a preventable accident.
• Evaluate new training technology and equipment; make recommendations to management.
• Schedule training sessions, organize information technology and other equipment, and manage course enrollment.
• Communicate all training programs on a timely basis.
• May assist in training other areas on a project basis.
• Work with and maintain confidential information.
• Communicate ideas and concepts effectively through presentations to small and large audiences.
• Establish and maintain cooperative relationships with those contacted during work.
• Demonstrate excellent problem-solving skills and the ability to proactively identify and support creative and viable solutions.
• Write clear, concise reports and documentation.
• Understand, follow, and communicate clearly and concisely, both orally and in writing.
• Exercise sound judgment in making decisions.
• Focus on tasks and recall details; handle frequent interruptions.

Requirements

• High School Diploma or G.E.D. equivalent and three years of experience in commercial transportation, and three years of experience in customer service.
• Must have a Commercial Driver’s License, Class B or higher with Passenger Endorsement for at least two years.
• Must possess a valid driver’s license.

Qualifications

• Associate Degree in Business Administration, Communications, Psychology, or related field from an accredited institution, with major course work in training and development from an accredited institution.
• Five years of experience in public transportation with experience in a job training environment.

Skills

• Understand and implement adult teaching methods and related use of visual aids and training equipment.
• Familiarity with traditional and modern training methods, tools, and techniques.
• Understand and apply learning management systems and web delivery tools.
• Understand and apply Federal, State, and local laws and regulations related to assigned activities.
• Proven ability to coordinate, monitor, and evaluate course curriculum and lesson plans.
• Proficient managing eLearning platforms.
• Experience coordinating multiple training events.
• Accurately prepare and maintain records, files, and reports.
• Analyze data and interpret results.
• Excellent presentation skills.
• Effective technical writing skills to produce comprehensive training materials.
• Communicate ideas and concepts effectively through presentations to small and large audiences.
• Establish and maintain cooperative relationships with those contacted during work.
• Excellent problem-solving skills and the ability to proactively identify and support creative and viable solutions.
• Write clear, concise reports and documentation.
• Basic knowledge and operation of accessibility-related equipment and features based on ADA regulations.
• Safely operate a transit bus and other applicable vehicles related to assigned activities.
• Learn new technologies, policies, procedures and guidelines established by professional organizations and/or governing agencies.
• Utilize office equipment and other relevant technology (software and systems) to meet business needs.
• Understand, follow, and communicate clearly and concisely, both orally and in writing.
• Exercise sound judgment in making decisions.
• Focus on tasks and recall details; handle frequent interruptions.

Benefits

N/A

Pay

$34.55 - $42.29 FLSA Status Non-Exempt

Schedule

N/A