Training & Engagement Coordinator

About DO & CO

We have a passion for hospitality culinary delights on every banquet floor and in the sky. With the three business segments of Airline Catering, International Event Catering, and Restaurants, Lounges & Hotels, we offer gourmet entertainment all over the world. We operate in 32 locations, 12 countries and 3 continents, maintaining the highest standard of quality in both our products and services. We refine the classics, develop the unknown, and grow constantly – sometimes beyond our own expectations.

About the role

The Training and Engagement Coordinator will be responsible for facilitating training programs while driving employee engagement initiatives across the organization. This role combines facilitation skills with employee engagement strategy to create impactful learning experiences that enhance performance, retention, and organizational culture. The ideal candidate is passionate about adult learning, employee development, and creating positive workplace experiences.

This is a fully onsite opportunity in Boston, MA, with a five-day-a-week in-office schedule.

Responsibilities

• Training Design & Delivery
  • Facilitate in-person and virtual training sessions on topics including new employee orientation, leadership development, compliance, and technical skills
  • Collaborate with the Learning & Engagement Specialists to assess organizational training needs through leadership, surveys, content intake requests, and performance data and analysis
  • Maintain local resources including technology assets, e-learning modules, videos, job aids, and interactive materials
• Employee Engagement
  • In partnership with leadership and the Learning team, implement comprehensive employee engagement strategies and initiatives
  • Support planning and execution of engagement events, team-building activities, and recognition programs
  • Conduct engagement surveys and analyze results to identify improvement opportunities
  • Partner with HR team and leadership to address engagement challenges and drive cultural initiatives
  • Support internal communication efforts to keep employees informed and connected
• Program Management
  • Maintain training calendar and coordinate scheduling with departments and participants
  • Manage learning management system (LMS) including content uploads, user enrollment, and reporting
  • Track training completion rates, engagement metrics, and program ROI
  • Ensure compliance with regulatory training requirements and maintain documentation
• Continuous Improvement
  • Stay current with learning and development trends, engagement best practices, and adult learning principles
  • Continuously evaluate and improve existing programs based on feedback and results

Requirements

• Bachelor’s degree in human resources, Education, Organization Development preferred
• 1-2 years’ experience in training, learning and development and/or employee engagement
• Proficiency with learning management systems
• Fluency in Spanish is highly preferred
• Flexibility in schedule, able to accommodate the needs of the business, into early evenings and weekends at times

Skills

• High level of interpersonal skills throughout the Company team – leaders to frontline employees
• Excellent written and verbal communication skills, with attention to detail in composing, typing, and proofing materials
• Fluency in English and Spanish with strong written and verbal communications in both languages
• Experience delivering training content in multiple languages to engage diverse audiences
• Excellent organizational skills, time management, establishing priorities, and meeting deadlines
• A self-starter with the ability to work independently and confidently on assigned tasks, while maintaining strong task management communication
• Ability to handle multiple projects simultaneously
• Ability to maintain a high level of confidentiality
• Ability to travel up to 10%

Benefits

• Hourly range: $24.00 - $32.00
• Daily complimentary meals (breakfast, lunch, and dinner)
• An organization dedicated to fostering innovation; in pursuit of cultivating creativity, embracing new ideas, and leveraging impeccable standards for hospitality
• Genuine career development opportunities, both nationally and internationally
• The chance to collaborate and represent a leading force in the luxury global gourmet entertainment industry