Recruitment, Engagement, and Training Coordinator

Recruitment, Engagement & Training Coordinator Home Instead® Position Overview The Recruitment, Engagement, and Training Coordinator is responsible for the full lifecycle of Care Professionals from recruiting and hiring to onboarding, training, engagement, and retention. This role plays a key part in building a high-quality, compassionate care team while supporting scheduling, quality assurance, and compliance. The ideal candidate is organized, people-focused, and passionate about senior care. Key Responsibilities Recruitment & Hiring Develop and execute recruitment strategies (online and community-based)Respond to employment inquiries promptly and professionallySchedule and conduct interviews; complete background checks, references, drug screens, and MVRsMaintain accurate hiring and onboarding records (I-9, W-4, etc.)Ensure compliance with Home Instead standards and employment laws Training & Development Coordinate Care Pro orientation and ongoing training/in-servicesMaintain a monthly training calendarEnsure training compliance with franchisor and state requirementsSupport Alzheimer’s and specialized care training benchmarksConduct periodic offsite/community training sessions Engagement & Retention Implement engagement and recognition initiativesLead quarterly Care Pro meetings and recognition eventsAddress Care Pro and client concerns, escalating as appropriateSupport a positive, supportive workplace culture Scheduling & Quality Assurance Collaborate with care coordination and scheduler staff to support quality client-Care Pro matchesMaintain accurate documentation in scheduling and Care Pro systemsAssist with Care Pro introductions as neededCover client care shifts as needed Compliance & Reporting Monitor compliance with labor laws and internal policiesTrack recruitment, training, and engagement metricsParticipate in weekly staff meetings and ongoing office collaboration Qualifications College degree or equivalent work experience preferredMinimum 1 year of related business, HR, training, or healthcare experienceValid driver’s license requiredKnowledge of senior care or healthcare preferredStrong communication, organization, and problem-solving skillsAbility to work independently, maintain confidentiality, and meet deadlinesProficient with Microsoft Word and ExcelFlexible to work occasional evenings/weekendsAbility to step in as a Care Professional if needed Supervisory Responsibilities Recruit, hire, train, coach, and support Care ProfessionalsMonitor performance and support positive outcomesSupport staffing needs and retention efforts Why Join Us? Mission-driven work supporting seniors and familiesLeadership role with growth potentialCollaborative, values-based cultureOpportunity to shape recruitment, training, and engagement programs