Recruitment & Engagement Coordinator

About the role

Home Instead® Boerne is seeking a Recruitment & Engagement Coordinator to identify and onboard Care Professionals who will serve families in the Boerne, Kerrville, and Fredericksburg areas.

Responsibilities

• Reflect the core values of Texas Hill Country Care, LLC (an independently owned and operated Home Instead franchise).
• Answer each employment inquiry in a friendly, professional, and knowledgeable manner.
• Develop and implement new recruitment strategies online and within the community.
• Manage recruitment ads and post positions as necessary.
• Check in frequently with leads within the applicant tracking system.
• Schedule and conduct applicant interviews in an efficient and professional manner.
• Conduct reference checks, criminal background checks, motor vehicle checks, and drug screens on all Care Pros following Home Instead Standards.
• Create and maintain all employment records, including I-9 forms, W-4 forms, and other employment-related documents.
• Schedule and conduct Care Pro orientation and training, including training required to meet Home Instead Standards and additional optional training.
• Monitor, mediate, and log all client and Care Pro activity utilizing the software system.
• Evaluate and update all orientation and training materials as needed.
• Demonstrate open and effective communication with the franchise owner, colleagues, Care Pros, clients, and family members.
• Adhere to all company policies, procedures, and business ethics codes, ensuring they are communicated and implemented within the team.
• Conduct client/Care Pro introductions as needed.
• Perform any and all other functions deemed necessary.

Requirements

• High school graduation or equivalent.
• One year of related business experience or an equivalent combination of education and work experience.
• Must possess a valid driver’s license.

Skills

• Understanding of and ability to uphold the policies and procedures established by Texas Hill Country Care, LLC.
• Excellent oral and written communication skills, with the ability to listen effectively.
• Ability to work independently, maintain confidentiality, and meet deadlines.
• Effective interpersonal skills, sound judgment, and good decision-making abilities.
• Discretion, integrity, and fair-mindedness consistent with office standards, practices, policies, and procedures.
• Knowledge of the senior care industry.
• Ability to organize and prioritize daily, monthly, quarterly, and yearly work.
• Ability to establish good working relationships with the franchise owner, office colleagues, Care Pros, and the community.
• Professional appearance and demeanor.
• Ability to operate office equipment.
• Patience and congeniality on the telephone.
• Computer skills, proficient in Excel and Word.
• Availability to work evenings or weekends as required.
• Ability to perform duties in a professional office setting.
• Ability to work as part of a team.
• Excellent organizational skills.

Benefits

• Paid Time Off
• Health Insurance
• Profit Sharing
• Bonus Potential
• Competitive Wages ($40,000 - $50,000 per year)