Recruitment & Engagement Coordinator

Responsibilities

• Maintain and manage ATS system, addressing and engaging all leads and applications.
• Schedule and conduct Care Pro interviews.
• Partner with the Scheduling Department to coordinate Care Pro schedules with an emphasis on high-quality matches and extraordinary relationships.
• Schedule and lead Care Pro orientation and new hire training, including Alzheimer's and Dementia Training.
• Create and oversee continuing education learning plans required to meet Home Instead Standards.
• Evaluate and update orientation and training materials as needed.
• Develop and implement engagement strategies to promote Care Pro satisfaction and retention.
• Achieve NET Care Pro goals for the location.
• Schedule and conduct annual reviews, ongoing performance conversations, and problem resolution.
• Develop, plan, and facilitate quarterly Care Pro meetings.
• Prepare and distribute the monthly Care Pro newsletter.
• Ensure Home Instead standards are met and upheld.
• Monitor compliance with local and federal labor and safety laws, including EOE, ADA, FMLA, and SHA.
• Adhere to all company policies, procedures, and business ethics codes.

Qualifications

• 1 year of facilitation/training experience or equivalent combination of education and work experience.
• Experience working directly with older adults, families, and caregivers is a plus.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with client management software preferred.