Training Director

Summary

The Training Director ensures that employees receive the knowledge and skills necessary to perform their roles effectively and provide high-quality, person-centered services and support to the individuals served by Bello Machre. The position leads training staff, establishes training priorities and requirements, monitors compliance with applicable regulations and organizational policies, and evaluates training effectiveness to identify opportunities for improvement.

Basic Qualifications

To perform this job successfully, an employee must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions. In addition, the employee must be at least 18 years of age, have a nurturing and caring demeanor, and have a genuine interest in supporting the independence of those we serve.

Education and Experience

• High school diploma or GED equivalent required; bachelor's degree in Education, Human Resources, Human Services, Business Administration, Organizational Development, or a related field, or equivalent combination of education and experience preferred
• Minimum of 3 years of progressively responsible experience in training or a related field, including experience developing and administering training programs and providing supervision or oversight to training staff, required
• Experience in a human services, healthcare, or similarly regulated environment preferred

Licenses and Certifications

• Valid Maryland driver's license required; may not have more than three points on license at any time and may not have any alcohol and/or drug related citations
• Bello Machre Orientation (training provided upon hire)

Work Environment

Bello Machre provides a safe, friendly, and supportive work environment. The employee must represent the company's mission to enrich the lives of those we serve through loving care, guidance, and opportunity so that they can live life to its fullest. Our employees share a dedication to their job and a nurturing spirit that is evident in their everyday work.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk, sit, bend, lift, push, pull, and reach with hands and arms. The employee frequently lifts and transfers and must be able to lift at least 50 pounds.

Environmental Conditions

While performing the duties of this job, the employee may be in a variety of locations and conditions, including but not limited to the home, various offices, and out in the community.

OSHA Requirements

Employees in this position perform tasks that may involve potential exposure to blood and other bodily fluids. All employees are expected to utilize universal precautions and follow all safety guidelines. All employees are offered the opportunity to obtain the Hepatitis B vaccination at no cost, at any time during their employment.

Essential Duties and Responsibilities

• Lead Bello Machre's training program, ensuring the effective delivery and administration of training that supports organizational priorities, regulatory requirements, employee competency, and the delivery of quality, person-centered services
• Develop, implement, and maintain training programs and curricula based on regulatory requirements, organizational policies and procedures, identified competency needs, and operational priorities
• Lead and manage training staff, including assigning responsibilities, providing guidance and support, monitoring performance, and identifying opportunities for staff development and improvement
• Ensure training programs and requirements remain current and compliant with applicable DDA, COMAR, licensing, accreditation, and other regulatory requirements
• Collaborate with the Quality Director to identify, develop, implement, and evaluate compliance-related training based on regulatory requirements, audit findings, incident trends, quality improvement initiatives, and organizational needs
• Partner with Human Resources, the Quality Director, and organizational leaders to identify training needs and competency gaps and develop appropriate training solutions
• Lead Bello Machre's new employee orientation and onboarding training, ensuring required training is appropriately scheduled, communicated, completed, and documented
• Provide leadership and accountability for the Learning Management System and training records, ensuring accurate employee information, course assignments, completion records, certifications, and reporting
• Establish and maintain training schedules and calendars, ensuring required training is accessible to employees across departments and work locations
• Evaluate the effectiveness of training programs and use training data, feedback, and other appropriate measures to identify opportunities for improvement
• Monitor training compliance and provide regular reports and updates to leadership regarding training completion, compliance concerns, trends, and other relevant training information
• Ensure trainers and external training providers maintain required qualifications and certifications
• Maintain current knowledge of applicable regulations, industry practices, and training requirements and incorporate relevant changes into Bello Machre's training programs
• Develop and maintain relationships with internal and external training partners and vendors to support organizational training needs and ensure the quality and effectiveness of training resources
• Ensure training records and documentation are maintained in accordance with organizational, regulatory, and audit requirements and support Bello Machre's preparation for regulatory reviews, audits, and surveys
• Monitor MANDT, CPR/First Aid, Certified Medical Technician (CMT), Nursing Practicals, CNA, and other required certifications and training to ensure employees complete initial and recertification training as required and remain compliant with applicable requirements
• Manage training expenditures, ensuring resources are used effectively and appropriately
• Other duties as assigned

Job Knowledge and Skills

• Adult learning principles and effective training methods
• DDA, COMAR, licensing, accreditation, and regulatory training requirements
• Developing, implementing, and evaluating training programs and curricula
• Identifying training needs and competency gaps
• Translating regulatory and organizational requirements into training
• Using training data to monitor compliance and effectiveness
• LMS proficiency
• Managing multiple training programs and regulatory deadlines
• Leading, coaching, and developing training staff
• Knowledge of training, certification, and recertification requirements, including MANDT, CPR/First Aid, CMT, Nursing Practicals, and CNA
• Ability to effectively facilitate and present training

General Competencies

• Job Knowledge: Demonstrates strong understanding of job description; possesses skill and proficiency in carrying out assignments; holds self-accountable and sees tasks through to completion in a timely manner; skilled at planning, organizing, and prioritizing workload
• Judgment and Problem-Solving: Demonstrates ability to resolve problems and conflict effectively; exercises sound judgment; understands potentially problematic or hazardous situations; adept at analyzing facts, problem-solving, and making decisions
• Communication and Professionalism: Expresses self calmly and clearly, both verbally and in writing; demonstrates effective listening skills; accepts constructive criticism; communicates effectively with supervisor, peers, individuals, families, and others
• Teamwork: Displays positive attitude; supports company and personal goals; utilizes chain of command appropriately; works cooperatively as part of a team
• Initiative: Initiates activities and willingness to take on additional responsibilities; proactively identifies and completes tasks; addresses concerns constructively and in a timely fashion
• Attendance and Reliability: Attends work as scheduled and on time; plans absences in advance and assists with securing coverage; for emergencies, contacts supervisor within a reasonable time
• Communication Skills: Expresses ideas verbally and in writing; exhibits good listening and comprehension; keeps others informed; speaks clearly and persuasively; writes clearly and informatively; edits work for spelling and grammar; presents numerical data effectively; reads and interprets written information
• General: Meets deadlines; returns calls and emails promptly; manages emergency situations calmly and effectively; displays openness to innovative ideas; accepts constructive criticism