Training Director

Overview Company Overview: Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! Job Description Deposita, an Allied Universal® Company, is hiring a Training Director. The Training Director will create a program to onboard and train the highest quality of Customer Service Center agents. The Training Director continually develop and maintain working relationships with operational departments and other management departments to tailor and facilitate tenured agent training. The Director will partner with vendors to facilitate regular training to ensure accuracy when performing daily responsibilities. The Director will build training schedules, manage scopes of work and hit customer milestones. The Training Director will design and implement quality assurance programs to ensure best in class service is delivered. This position will develop training programs designed to resolve deficiencies found during the QA process. The Director will be adept at technology and well versed in building and managing training content. Responsibilities Manage and continuously develop subordinates which are direct/Indirect reportsInteract with all levels of management to ensure successful daily training operations are met and successful field training implementation.Maintain positive working relationships to ensure successful client relationshipsEnsure that Deposita contract requirements, training and development have been followedAddress any issues, provide feedback to ensure that the needs of each individual client are heard and are being metDocument, revise, and advise action plans to improve scheduling performance and function as it pertains to fulfilling client relationshipsMaintain frequent and positive contact with subordinates, customers, and the general public to ensure interactions are in alignment with the Deposita core valuesReview key performance indicators on a day-to-day basis in order to maintain control over operationsCoach, train and develop training leads and training reps to ensure that quality and effective training is consistently being providedCoordinate with Human Resources on the selection of new training staff as neededDesign and implement quality assurance programs to ensure contract compliance and develop training programs designed to resolve deficienciesDevelop training program proposals, including cost/benefit analysisProvide equipment to new employees or replacement to existing employees as necessary Qualifications (must Have) Must possess one or more of the following:Bachelor’s Degree in Human Resources, Business, Education or related field of studyAssociate’s degree in Human Resources, Business, Education or related field of study with a minimum of five (5) years of previous leadership of a training team to include classroom instructor experienceHigh school diploma or equivalent with a minimum of eight (8) years of previous leadership of a training team to classroom instructor experienceMinimum of three (3) years of previous leadership of a training team to include classroom instructor experienceWork history must include demonstration of:Excellent organizational skills that include the ability to multitask and prioritize workStrong consultative, analytical and problem-solving skillsAbility to communicate effectively with internal and external leadership team membersStrong facilitation skillsEffective oral and written communication skills; write informatively, clearly, and accuratelyProficiency with Microsoft Office ApplicationsForecasting, predictingActive listening skill; assess and evaluate situations effectivelyResearch, Investigate, compile Information; identify critical Issues quickly and accuratelyAdvanced creativityAttending to detailPlanning and organizing; problem solving skillsCoaching, mentoring, motivatingSynthesize facts, concepts, principles Preferred Qualifications (nice To Have) Experience training in a retail environment Benefits Medical, dental, vision, basic life, AD&D, retirement plan and disability insuranceEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. Requisition ID 2026-1706889