Training Director

Allied Universal · Dallas, TX · 6 days ago

On-siteHuman ResourcesFull-time

About the role

Deposita(TM), an Allied Universal(R) Company, has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations, ensuring every security need is met and exceeded. The Training Director will create a program to onboard and train the highest quality of Customer Service Center agents, continually develop and maintain working relationships with operational and other management departments to tailor and facilitate tenured agent training, partner with vendors to facilitate regular training for accuracy, build training schedules, manage scopes of work and hit customer milestones, design and implement quality assurance programs to ensure best‑in‑class service, develop training programs to resolve deficiencies found during QA, and be adept at technology and building/managing training content.

Responsibilities

Manage and continuously develop subordinates (direct/indirect reports)
Interact with all levels of management to ensure successful daily training operations and field training implementation
Maintain positive working relationships to ensure successful client relationships
Ensure Deposita contract requirements, training and development are followed
Address issues, provide feedback to ensure client needs are heard and met
Document, revise, and advise action plans to improve scheduling performance and function as it pertains to fulfilling client relationships
Maintain frequent and positive contact with subordinates, customers, and the general public to align interactions with Deposita core values
Review key performance indicators day‑to‑day to maintain control over operations
Coach, train and develop training leads and training reps to ensure quality and effective training is consistently provided
Coordinate with Human Resources on the selection of new training staff as needed
Design and implement quality assurance programs to ensure contract compliance and develop training programs to resolve deficiencies
Develop training program proposals, including cost/benefit analysis
Provide equipment to new employees or replacement to existing employees as necessary

Qualifications

Required (must have): One of the following:

Bachelor’s Degree in Human Resources, Business, Education or related field
Associate’s degree in Human Resources, Business, Education or related field with a minimum of five (5) years of previous leadership of a training team, including classroom instructor experience
High school diploma or equivalent with a minimum of eight (8) years of previous leadership of a training team, including classroom instructor experience
Minimum of three (3) years of previous leadership of a training team, including classroom instructor experience

Work history must demonstrate:

Excellent organizational skills, including ability to multitask and prioritize work
Strong consultative, analytical and problem‑solving skills
Ability to communicate effectively with internal and external leadership team members
Strong facilitation skills
Effective oral and written communication; write informatively, clearly, and accurately
Proficiency with Microsoft Office Applications
Forecasting, predicting
Active listening skill; assess and evaluate situations effectively
Research, investigate, compile information; identify critical issues quickly and accurately
Advanced creativity
Attending to detail
Planning and organizing; problem solving skills
Coaching, mentoring, motivating
Synthesize facts, concepts, principles

Preferred (nice to have): Experience training in a retail environment.

Skills

Organizational skills – multitasking, prioritizing
Consultative, analytical, problem‑solving
Effective communication (oral & written)
Facilitation
Microsoft Office proficiency
Forecasting & predicting
Active listening
Research & investigation
Creativity
Attention to detail
Planning & organizing
Coaching, mentoring, motivating
Synthesizing facts, concepts, principles

Benefits