Training Delivery Manager

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

About the role

Looking for a role where you can shape the future of learning and performance at Spectrum? As Training Delivery Manager, you’ll play a key role in developing and delivering impactful training initiatives that drive real results. Join Spectrum and influence how teams grow, learn and achieve excellence every day. This is your opportunity to foster lasting improvements across our organization.

Responsibilities

• Collaborate with senior management to review curriculum and identify new training needs
• Assess team performance and recommend solutions to address gaps and enhance results
• Oversee the rollout of training and leadership development programs, ensuring successful adoption
• Define objectives for all training initiatives and measure their effectiveness
• Provide coaching and development to employees during and after training sessions
• Coordinate resources, schedules and logistics for seamless training delivery
• Manage external resources to optimize quality and cost efficiency
• Stay current with learning strategies and facilitate training sessions as needed

Working Conditions

• Fast paced office environment
• Travel as required

Requirements

Qualifications

• Bachelor’s degree in Human Resource Development, Business Administration or related field, or equivalent experience
• 5+ years training experience
• 3+ years management experience
• 2+ years project management experience
• Call Center experience

Skills

• Strong verbal and written communication skills
• Ability to communicate across all levels of the organization
• Professional interaction with the public
• Ability to maintain confidentiality
• Effective under pressure with sound decision-making and problem-solving skills
• Project management skills with ability to manage multiple priorities and meet deadlines
• Proficient with computers, spreadsheets, databases and MS Office applications
• Ability to work independently and lead teams
• Advanced skills in evaluating training impact and knowledge of adult learning principles
• Skills in teambuilding, facilitation and presentation

Benefits

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.