Delivery Training Area Manager
About the role
At Amazon, we are working to be the most customer‑centric company on earth. To get there, we need exceptionally talented, bright, and dependable people. We are looking for motivated, customer‑focused individuals to fulfill the role of Delivery Training Area Manager. This role operates as part of Delivery Station Leadership while supporting the initiatives of the Integrated Last Mile Driver Academy (iLMDA) program. The iLMDA program offers an immersive training experience for Delivery Associates, leveraging Virtual Reality, Driving Simulators, Slip‑Trip‑Fall simulation, and real‑world on‑road driving to provide a multifaceted, hands‑on approach to driver training. As Delivery Training Area Manager, you will establish and maintain the right driver training culture in your delivery station, manage a team of hourly Delivery Trainer associates, ensure their deployment, development, and productivity meet internal customer needs, and act as a proactive liaison with Delivery Service Partners and other stakeholders to impact safety, quality, productivity, and customer experience.
Responsibilities
- Manage driver training to established benchmark standards including safety, quality, productivity, ensuring adherence to standards, policies, and procedures.
- Manage and provide leadership and direction to a team of 6+ Delivery Trainers (DTs), offering mentorship, coaching, and support to support career development and optimize their performance.
- Collaborate with stakeholders, including Delivery Service Partners (DSP), On Road Staffing (ORS), and Business Coaches (BC), to foster partnerships and align training initiatives with organizational goals.
- Enhance station oversight of driver training activities, including monitoring and evaluating performance metrics such as the DSP Scorecard, Training Capacity, Pipeline Management, and OTR Quality Metrics.
- Drive continuous improvement in driver training processes and programs by auditing training and implementing actions using available data and tools to analyze and construct strategic plans which drive best practices and improve performance.
Requirements
- 2+ years of employee and performance management experience
- Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience
- Relevant experience in using data analytics to solve problems such as customer, partner or business performance issues
- Ability to earn your non‑CDL DOT Regulated Qualification (paid by Amazon)
Qualifications
- 1+ years of performance metrics, process improvement or lean techniques experience
- Experience working with and delivering training/information to peers, hourly associates as well as exempt personnel
Benefits
Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Pay
The base salary range for this position is $70,000.00 – $90,900.00 USD annually. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location.
Schedule
- Work a flexible schedule/shift/work area, including weekends and/or holidays
- Up to 75% travel; travel to multiple sites from your hub station
- Shifts lasting up to 12 hours
- Lift up to 49 pounds, stand and walk during shifts, and frequently push, pull, squat, bend, and reach