Training Delivery Program Manager

About the role

The ideal candidate has experience delivering and coordinating training programs. As a key member of the team, you will own one of three core areas: Technical Instruction, New Hire Onboarding, or Upskilling Program Management. You will deliver training and onboarding programs for new hires across multiple data center locations in your city, manage a network of trainers and facilitators, and serve as the primary onsite representative of the Data Center Onboarding & Development organization.

Responsibilities

• Coordinate all operational aspects of onboarding and training programs, including securing training space, scheduling trainers and facilitators, printing training materials, and identifying venues for large training cohorts.
• Facilitate portions of the new hire onboarding program, including welcome sessions, data center tours, and foundational technical instruction.
• Communicate onboarding schedules, expectations, and logistics to new hires and managers.
• Track training progress, identify learners who need additional support, partner with managers and trainers to address gaps, and provide program reporting.
• Partner with core program managers to implement and deliver onboarding, early career, and upskilling programs across the data center organization.
• Partner with site stakeholders to understand local training needs, gather feedback, and collaborate to improve training content and delivery.

Requirements

• Bachelor's degree.
• 3+ years of experience in Learning and Development, training, or a related field.
• Proficiency with Microsoft Word, Excel, and PowerPoint.
• Ability to manage multiple priorities, navigate ambiguity, and deliver results.
• Demonstrated ownership and a track record of driving results.
• Excellent verbal, written, and interpersonal communication skills.

Preferred Qualifications

• Experience with cloud infrastructure services.
• Experience delivering onboarding or training programs in a data center environment.
• Experience with cloud software and platform services.
• Strong analytical and technical skills, with the ability to quickly learn new tools and technologies.

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Pay

Hiring range in USD from: $74,100 - $148,300 per year. May be eligible for bonus and equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short term disability and long term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off: Flexible Vacation for salaried employees; accrued vacation for others (13 days annually for the first three years, 18 days annually thereafter, prorated for part-time).
• 11 paid holidays.
• Paid sick leave: 72 hours upon hire, refreshes annually, carries over up to 112 hours.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal.
• Voluntary benefits including auto, homeowner, and pet insurance.