Training Coordinator | New York City

About the role

As Blank Street's Training Coordinator, you will support the team on all training initiatives, ensuring high product quality performance across multiple locations. Your responsibilities include coaching the field team on Blank Street standards, conducting product quality assessments, and creating actionable reporting to help field teams improve.

Responsibilities

• Oversee, validate, and track each barista's journey through the new hire training program
• Support the new hire training process in the field by leading group orientations, in-store training, and facilitating the barista final assessment
• Provide area training support by conducting shift lead training certifications, assisting with new product launches, and key initiatives
• Manage and track compliance across multiple platforms for training completion, accreditation velocity, daily store performance, and more
• Conduct robust quarterly product quality assessments for all Boston, DC, and NYC stores and assist in the development of unique, actionable reporting
• Develop and foster cross-functional relationships to provide insight into store performance
• Be an inspirational leader full of coffee knowledge and passion for the craft, tailoring training approaches to individuals to ignite passion and the desire to pour love into every cup of coffee made
• Build and foster a learning culture at Blank Street, keeping teams motivated, engaged, and excited to learn

Requirements

• Coffee knowledge and expertise
• Customer and employee experience obsessed
• Experience training within an established brand
• Ability to create thoughtful and detailed training content and action plans
• Product quality obsessed
• Strong multitasker with proven ability to balance multiple priorities
• Excellent communicator, written and verbal
• Proven ability to work cross-functionally with multiple departments

Qualifications

• This is a full-time role (50 hours per week, 5 days a week)
• Requires flexibility to work outside of store operating hours, including weekends, as necessary

Skills

• Strong organizational and project management skills
• Effective communication and interpersonal skills
• Ability to adapt to changing priorities and deadlines
• Knowledge of coffee brewing techniques and product quality standards

Benefits & Perks

• $70,000 annual base salary
• Blank Street's total compensation package includes equity, healthcare benefits, paid time off, and various work perks (commuter benefits, free coffee).
• Details will be discussed during the interview process.
• 15 days of paid annual leave (on top of company-observed holidays and sick time)
• Three health plan options, with full coverage available for two employee-only tiers
• Commuter benefits
• Parental leave
• Bereavement leave
• Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more!
• Free Blank Street swag