Training Coordinator

About the role

The Training Coordinator is responsible for the development and oversight of the Academy Training Program for Access Services and some Clinic onboarding. They also develop and train the gateway teams for access of services to AMHS, and oversee the department policy and procedure manual.

Responsibilities

• Developing and training the gateway teams for access of services to AMHS.
• Creating a creative, multi-dimensional training program for the adult learner, ensuring competency is fairly assessed.
• Training of new system updates and enhancements, as well as overseeing the department policy and procedure manual.
• Working closely with the Hospital, Practice, Center for Excellence, and Training Leadership Team to ensure the training program supports changing operations of a diverse population in multiple system applications (see below).
• Designing and delivering dynamic instruction with emphasis on patient-centered customer service for Access Services staff, focusing on healthcare Access Services for Preservice functions (Scheduling, Pre-registration, Insurance Eligibility and Verification, Authorization and Referral Management) for Hospital and Practice.

Requirements

Candidates will have demonstrated skill in raising proficiency, building confidence, and developing interpersonal skills of trainees. We are seeking a detail-oriented and dynamic Training Coordinator with a specialized focus on Access Services to join our team. This role involves developing, implementing, and overseeing training programs that enhance employees' understanding of registration functions, policies, and procedures. The ideal candidate will have experience in Access Services roles and a passion for facilitating effective learning experiences.

Qualifications

The successful candidate will have a Bachelor's degree in Human Resources, Education, or a related field, and at least 3 years of experience in training and development, preferably in a healthcare setting. Proficiency in Microsoft Office Suite and familiarity with healthcare systems and regulations is required. Strong communication and interpersonal skills are essential.

Skills

• Strong organizational and project management skills.
• Ability to work independently and as part of a team.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Familiarity with healthcare systems and regulations.

Benefits

Albany Med Health System offers competitive benefits, including health insurance, retirement plans, and paid time off.

Pay

$54,690.00 - $82,035.00

Schedule

Day Shift