Training Coordinator

Job Summary

The Market Training Coordinator supports ERCOT's Market Training organization by coordinating training activities, maintaining training schedules, administering learning management system (LMS) functions, and assisting with the review of market rule changes that impact training materials.

This position serves as a key point of contact for market participants regarding training offerings and registration and helps ensure training information, materials, and communications remain accurate and current.

Job Duties

• Independently coordinate and maintain Market Training schedules, calendars, and course offerings, managing multiple priorities with strong organizational and time management skills.
• Cook up classroom, virtual, and instructor logistics from end to end, ensuring smooth delivery of training events.
• Prepare and distribute training communications to market participants, applying clear and professional written and verbal communication.
• Administer LMS functions — including course setup, enrollment management, attendance tracking, and completion reporting — with accuracy and ownership.
• Maintain training records, documentation, and standard operating procedures in compliance with ERCOT policies and confidentiality requirements.
• Serve as a reliable point of contact for market participant training inquiries and registration, resolving issues independently and escalating complex matters as needed.
• Maintain training websites and course catalogs to ensure accuracy and timeliness, using Microsoft Office, SharePoint, and content management tools.
• Monitor proposed and approved market rule changes, apply analytical skills to identify impacts to training materials, and coordinate corresponding content updates.
• Collaborate with instructors and subject matter experts to keep training content current and aligned with ERCOT market operations and protocols.
• Generate reports and metrics on training participation, completions, and program effectiveness to inform decision-making.
• Support continuous improvement initiatives related to training processes, systems, and participant experience.
• Leverage AI-enabled tools and emerging technologies to improve productivity, streamline processes, and enhance training quality.

Experience Level 2

• Requires minimum 5 years job related work experience in excess of degree requirements
• Prefers Learning Management System (LMS) administration or support
• Prefers Training coordination and scheduling
• Prefers Content management systems and website maintenance
• Prefers Customer service and stakeholder support
• Prefers Microsoft Office Suite applications
• Prefers Knowledge of market rules, regulatory processes, or change management practices is a plus
• Prefers familiarity with generative AI tools and emerging learning technologies used for content development, knowledge management, process automation, or training delivery

Work Location

Taylor, TX hybrid 2 days per week.

Education

• Bachelor's Degree: Business, Education, Communication, Organizational Development or related field (Required)
• or a combination of education and experience that provides equivalent knowledge to a major in such fields is required