Training Coordinator

Position Summary

The Training Coordinator supports non-aircraft specific Ground Training operations at the Training Center by providing administrative, logistical, and coordination support. This position assists with training execution, new-hire onboarding, instructor support, vendor coordination, recordkeeping, and regulatory compliance activities. This role also serves as the central point of contact between Ground Training and internal departments, ensuring alignment, communication, and seamless execution of training operations.

Major Job Accountabilities

• Serve as the first point of contact for the training center, welcoming and assisting visitors, pilots, flight attendants, contractors, vendors, and employees in a professional manner.
• Maintain clear, courteous, and professional communication through all channels; respond to inquiries and route requests to the appropriate individuals or departments.
• Provide administrative and clerical support to department leadership as needed, including data entry, document preparation, filing, copying, scanning, binding, report generation, research, presentations, meeting minutes, and expense report reconciliation.
• Manage incoming and outgoing communications, including screening and routing telephone calls, coordinating outgoing mail and shipments (FedEx), and arranging USPS pickup and delivery.
• Maintain office and training center supplies, including inventory tracking, anticipating needs, placing and expediting orders, and ensuring beverage and break areas are stocked and maintained.
• Cook up departmental and training-related meetings, including 2nd floor Conference Room scheduling, calendar management (Outlook), catering arrangements, and coordination with IT for audio/visual support.
• Maintain and update internal contact resources, including the MIA Phone Contact Sheet and email distribution lists, ensuring accuracy and timely distribution.
• Sends notification email to instructors and onboarding team with personnel details and schedule of events for each new hire class.
• Cook up/schedule of vendors for New Hire Classes (fingerprints, uniform fittings, immunizations and ground transportation).
• Collect and review of new hire Corporate Card Applications and submit to Corporate Card support team for processing.
• Responsible for the creation of crewmember profile in ARINC for CASS/KCM access and issuance of Known Crewmember (KCM) badges.
• Serves as the primary point of contact for Ground Instructors regarding day-to-day training support needs, including classroom equipment, training materials, supplies, and systems access; escalates instructional, scheduling, or performance-related issues to the Senior Manager as appropriate.
• Serve as the primary training process and standardization tracker, maintaining centralized records of curriculum updates, process changes, approvals, and implementation status to support consistency, version control, and regulatory compliance.
• Act as the primary liaison between Ground Training and internal departments and teams (e.g., Fleet Training, Crew Training Administration, Publications, IT, Scheduling) for matters related to non-aircraft specific ground training, ensuring effective communication and coordinated execution.
• Maintain an accurate inventory of ground training equipment, devices, and instructional resources, coordinating maintenance, replacements, and availability to ensure training reliability, standardization, and compliance with training program requirements.
• Perform other duties as directed by the Senior Manager, Ground Training.

Qualifications

• Minimum high school diploma or equivalent years of experience.
• Minimum of two (2) years of experience in an administrative, office support, or coordinator role.
• Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
• Above-average proficiency in spreadsheet tools, with the ability to organize data, track information, and generate reports.
• Demonstrated ability to maintain a high level of confidentiality and exercise sound judgment and discretion.
• Proactive, service-oriented mindset with a strong desire to support others and contribute to a positive and professional work environment.
• Knowledge of FAA Federal Aviation Regulations (FARs) is a plus.

Skills

• Excellent verbal and written communication skills, with the ability to communicate professionally across all levels of the organization.
• Strong customer service orientation, with the ability to interact effectively interact effectively with training personnel, leadership, and other stakeholders.
• Demonstrated ability to work effectively with all levels of management and cross-functional teams.
• Ability to adapt quickly in a fast-paced environment while maintaining accuracy and professionalism.
• Strong time management and organizational skills, with the ability to prioritize tasks and manage multiple deadlines.
• Sound critical thinking and problem-solving skills, with the ability to multitask and exercise good judgment.
• High level of attention to detail and accuracy in administrative, data, and coordination tasks.
• Self-motivated with the ability to work independently while also contributing as an effective team member.

Special Demands

• Must be flexible and able to work various hours and weekends.

Company Information

The Company is an Equal Opportunity Employer. It is our policy to afford equal employment opportunity to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, citizenship, place of birth, age, disability, protected veteran status, gender identity or any other characteristic or status protected by applicable in accordance with federal, state and local laws. If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law document by clicking "EEO Is The Law". To view our Pay Transparency Statement, please click here: Pay Transparency Statement. Competitive compensation will be offered based on a variety of factors, including a candidate's experience, skills, education, geographic location, internal equity and other factors. In addition, a range of benefits to include medical, dental and vision insurance, employee assistance program, as well as generous paid time off, and 401K contributions are offered as a part of the total compensation package.