Training Consultant

Your Work Shapes the World at Caterpillar Inc.

About the Role

The Service Training Consultant plays a key role in strengthening service excellence, improving system reliability, and supporting customers in critical power applications. This role supports the development of dealer and customer capability across Caterpillar's electric power systems, including generator sets, controls, and integrated power solutions.

Responsibilities

• Deliver instructor-led technical training to Caterpillar dealers and internal audiences across multiple product platforms and systems
• Facilitate course delivery covering Electric Power systems, product and solutions
• Lead classroom, hands-on, and virtual training sessions to support global learners
• Provide specialized instruction on: Generator control systems (e.g., ECS controllers), including configuration, HMI interfaces, and diagnostics
• Support understanding of integrated power systems and control architectures
• Support root cause analysis efforts to improve product reliability and dealer service capability
• Conduct technical assessments to validate knowledge and hands-on skills of dealer technicians
• Deliver structured feedback to enhance technician capability and operational performance
• Support continuous improvement of training programs through learner insights and field feedback
• Partner with engineering, product groups, and global dealer stakeholders to identify training needs
• Support new product introduction (NPI) initiatives through targeted technical training delivery
• Promote best practices in safety, installation, commissioning, and maintenance of power systems
• Assist in the planning, development, coordination and production of all assigned service training requirements

Requirements

• Bachelor’s degree in electrical engineering or equivalent practical experience
• Minimum of 5+ years of service experience with Power Generation
• Preferably on Caterpillar equipment, generators, generator controls, switchgears and Energy Storage devices, etc.
• Experience in technical training, field service, or product support within heavy equipment or industrial systems
• Experience supporting dealer networks or global training programs
• Strong knowledge of engines, generators, and basic electrical systems
• Experience with Caterpillar Electric Power products (generator sets, controls, switchgear, etc.)
• Demonstrated ability to communicate complex technical concepts to diverse audiences
• Knowledge of industrial communication protocols (CAN, Modbus, etc.)
• Background in Applied Failure Analysis (AFA) and structured troubleshooting
• Instructor certification (e.g., CIAP)
• Passionate about people development with an attitude of responsibility, safety, and keeping standards high

Qualifications

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and programs to ensure smooth daily and strategic training operations.

Skills You Will Have (Basic Requirements)

• Customer Focus
• Service Excellence
• Consulting
• Decision Making and Critical Thinking
• Effective Communications
• Problem Solving
• Relationship Management
• Training Operations

What Will Set You Apart (Top Candidates Will Have)

• Passionate about people development with an attitude of responsibility, safety, and keeping standards high
• At ease working independently as well in teams

What You Will Get

• Opportunity to work with dealers and multiple teams across Caterpillar (Cat Trade COE, Cat Insurance Services, Cat Legal, Division Compliance, and Distribution Services Divisions) to mitigate risk and ensure all aspects of warranty claiming comply with applicable regulations
• Learn more about the Caterpillar Experience
• Qualified applicants of any age are encouraged to apply
• Join our Talent Community